Varonis, a leader in data security, supports customers across SaaS, IaaS, and hybrid cloud environments with a cloud-native platform that discovers/classifies data, removes exposures, and detects advanced threats using AI-powered automation.
As its communities expanded, Varonis needed to unify knowledge across systems while keeping search secure, permission-aware, and consistently helpful—so users could resolve both routine and complex questions through self-service.
By deploying SearchUnify as a unified Cognitive Search solution and rolling out SU‑GPT across portals, Varonis improved findability, scaled AI answers, and reduced reliance on traditional support channels.
Outcomes delivered
Over 95% search coverage rate in the customer community, improving consistency and reducing the need for agent intervention.
Reduction in cases logged as users gained confidence finding answers independently.
30% increase in “Show More” clicks in one month for SU‑GPT answers, reflecting rapid adoption and growing trust in generative responses.
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