Rubrik Scales Customer Service with SearchUnify

Beyond QA: Building a Continuous Case Quality Engine Download the eBook
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Is Your Knowledge Base Ready for AI Agents?
The "Lego Logic" to Restructure Enterprise Knowledge

Build or Buy AI Agents for support?
Use our step-by-step framework to evaluate the true technical, operational, and financial assumptions of your AI strategy.

SearchUnify has been named a Major Contender in Everest Group’s Enterprise Search Products PEAK Matrix^® Assessment 2026.

Beyond QA: Building a Continuous Case Quality Engine
A practical guide to scaling quality, improving agent coaching, and
turning every support interaction into a learning opportunity.

Rubrik, a leader in cloud data management, sought to scale its customer service amid rapid growth. By deploying SearchUnify’s AI-driven support tools, Rubrik streamlined case management, enhanced agent productivity, and improved customer satisfaction, enabling scalable, efficient service delivery.

What Rubrik Said

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.