Rubrik, a leader in cloud data management, sought to scale its customer service amid rapid growth. By deploying SearchUnify’s AI-driven support tools, Rubrik streamlined case management, enhanced agent productivity, and improved customer satisfaction, enabling scalable, efficient service delivery.

What Rubrik Said

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

Giri Iyer
Giri Iyer
SVP - Global Customer Support & Success, ‎Rubrik Inc.
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Substantial reduction in case resolution time by automating processes

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Improved agent efficiency through AI-powered workflows

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Enhanced customer experience via faster, more accurate support responses

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