Idaptive needed to improve support outcomes while scaling rapidly. SearchUnify unified disparate content sources and delivered AI-driven discovery both inside the support console and on the help center. Support agents now quickly find case-resolving answers, while customers access relevant information without platform hopping—improving efficiency, satisfaction, and self-service effectiveness.

What Idaptive Said

After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.

Raman Kumar
Raman Kumar
SVP, Customer Success,‎ Idaptive

Outcomes delivered

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Unified Discovery Engine

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Accelerated Self Service

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Qualitative Support Transformation

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