Discover how TechnologyOne, Australia’s largest enterprise SaaS company, revolutionized customer and agent experiences while elevating self-service experience.
The company observed a few challenges faced by their users: limited content findability and irrelevant results due to limited search intent processing.
In light of this, TechnologyOne decided to opt for SearchUnify, an Enterprise Agentic Platform, to overcome the challenges.
Key Takeaways
25% growth in customer base
Nearly 75% self-service resolution
22% Drop in daily average for Searches with no clicks
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