SearchUnify unified Namely’s community content, improved findability, and gave Namely the analytics needed to find content gaps and prioritize fixes. The result was a significant increase in self-service adoption and measurable case deflection that helped the support team scale without adding headcount.
What Namely Said
SearchUnify is an integral part of our content strategy—providing our team with actionable insights and data that proves the value of our work.
Lauren Schatz
Outcomes delivered
2,200 support tickets are deflected per month after implementation.
Clear visibility into content gaps so teams can prioritize high-impact updates.
Higher community engagement and stronger self-service adoption.
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