Kantata, a leading provider of professional services automation solutions, revamped its fragmented Zendesk Guide knowledge base into a seamless, comprehensive knowledge hub using SearchUnify’s AI-powered unified platform. This transformation enhanced internal collaboration and customer self-service, leading to faster issue resolution and improved user satisfaction.
Key Takeaways
Unified knowledge across platforms elevates self-service outcomes.
Intelligent faceted search eliminates search loops for seamless UI.
ML-powered personalized search deflects cases and boosts engagement
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