Most support teams struggle to deflect cases once users reach the “Contact Us” page. Bluebeam overcame this by implementing SearchUnify to deliver highly relevant, AI-driven suggestions at the exact moment of case creation. By focusing on Stage 2 deflection—where intent to file a case is highest—Bluebeam achieved a phenomenal 25% deflection rate and $12,000 in monthly savings, earning prestigious recognition for their innovative approach to customer self-service.

What Bluebeam Said

By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience, measurably increasing our ability to quickly connect customers with the resources they need. Bluebeam’s commitment to constantly improve our entire business isn’t a program or an initiative, it’s a way of doing business, and we’re proud to be recognized for our work with SearchUnify in pursuit of that goal.

Jim Atkinson
Jim Atkinson
President and Chief Customer Officer,‎ Bluebeam, Inc.

Outcomes delivered:

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25% Case Deflection

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$12,000+ Monthly Savings

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