Automation Anywhere, a global leader in Robotic Process Automation (RPA), faced challenges with unsystematic knowledge capture, limited Voice-of-Customer integration, and lack of actionable data. These issues caused delays in case resolution and increased operational overhead, affecting both customer experience and employee efficiency. Partnering with SearchUnify’s Knowbler, Automation Anywhere streamlined its knowledge lifecycle—from capturing and curating content to delivering relevant insights in real time—transforming support effectiveness and satisfaction.
Key Takeaways:
78% increase in website sessions, rising from 32,094 to 57,283 in one year
51% growth in successful conversions within a year
150% reduction in daily searches returning no results
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