Automation Anywhere Enhances User Experience with SearchUnify

As enterprises accelerate their digital transformation, the demand for intelligent knowledge management has never been higher.

According to Gartner, by 2026 organizations investing in AI-driven knowledge solutions will see a 25% improvement in customer and employee experiences.

For Automation Anywhere, a global leader in Robotic Process Automation (RPA), delivering accurate and timely support was crucial. However, like many fast-growing tech companies, their support teams struggled with Unsystematic Knowledge Capture, Limited Voice-of-Customer (VoC) Integration, and Lack of Actionable Data. These challenges led to delays in case resolutions and higher operational overhead, impacting both customer experience (CX) and employee efficiency.

To overcome these obstacles, Automation Anywhere partnered with Knowbler and streamlined the entire knowledge lifecycle—from capturing and curating knowledge to surfacing relevant insights in real-time.