EBSCO Academy, the Salesforce-native eLearning platform by EBSCO Information Services, faced challenges in content discoverability, personalized search experiences, and engagement tracking. By implementing SearchUnify, a unified cognitive platform, EBSCO Academy transformed its search capabilities, resulting in a 125.8% increase in the rate of growth of content views.

How SearchUnify Helped

  • Enhanced Search Functionality: Enhanced search with metadata and intelligent filtering.
  • Search Result Optimization: Prioritized learning content via intent-based ranking.
  • Actionable Insights: Deep analytics on user behavior and content consumption.

Customer Speak

“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see that learners are finding the content through search. SearchUnify has also enabled us to force an order to the search results for specific search queries or topics through intent and keyword boosting..”

Jaime Barrilleaux
Jaime Barrilleaux
eLearning Experience Designer
EBSCO Information Services

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