SearchUnify Customer Pulse

Real Conversations. Real Outcomes. Real Support Transformation.

SearchUnify Customer Pulse captures unfiltered conversations with support leaders shaping the next era of AI-powered customer experience. Hosted by Patricia Lughezzani, the series explores how modern enterprises are reengineering support with AI, knowledge intelligence, automation, and human-centered service strategies.

Customer Pulse Video
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Watch Roxanne Hoare share how SearchUnify elevated TechnologyOne’s customer community experience; fostering deeper member engagement, driving self-service adoption, and connecting users with relevant knowledge seamlessly.

Roxanne Hoare
Roxanne Hoare

Director of Customer Community, TechnologyOne

Customer Pulse Video
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Watch Sudheendra Kumar share how SearchUnify transformed Revenera’s technical support operations; accelerating case resolution, empowering support engineers, and driving seamless customer outcomes.

Sudheendra Kumar
Sudheendra Kumar

Director Technical Support, Revenera

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Watch Michelle Stumpf share how SearchUnify informed and elevated Celonis’ customer experience journey; bringing greater visibility to knowledge, improving self-service adoption, and enabling more consistent support outcomes.

Michelle Stumpf
Michelle Stumpf

Head of Knowledge Management & KCS Cetified Trainer

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