SearchUnify Customer Pulse
Real Conversations. Real Outcomes. Real Support Transformation.
SearchUnify Customer Pulse captures unfiltered conversations with support leaders shaping the next era of AI-powered customer experience. Hosted by Patricia Lughezzani, the series explores how modern enterprises are reengineering support with AI, knowledge intelligence, automation, and human-centered service strategies.
August, 2026
Watch Nick Curtis share how Alteryx uses SearchUnify to unify enterprise knowledge, strengthen self-service, improve search relevance, and reduce friction across the support journey.
Nick Curtis
Principal, Technical Product Management, Alteryx
August, 2026
Watch Ilavarasu RadjuNilamegame share how SearchUnify helps GlobalFoundries improve support—enhancing self-service, reducing case conversion, and delivering seamless access to information.
Ilavarasu RadjuNilamegame
Lead Business System Analyst, GlobalFoundries
July, 2026
Watch Sam Kayley share how SearchUnify helps Matillion improve support boosting self-service, increasing case deflection, reducing case volume, and strengthening knowledge management with KCS.
Sam Kayley
Operation System Analyst, Mattilion
June, 2026
Watch Sahana Parameswarappa share how SearchUnify transformed Saviynt's customer support experience; maximizing case deflection, bridging knowledge gaps, and empowering both customers and engineers with instant access to accurate solutions.
Sahana Parameswarappa
Lead Support Site Management, Saviynt
June, 2026
Watch Roxanne Hoare share how SearchUnify elevated TechnologyOne’s customer community experience; fostering deeper member engagement, driving self-service adoption, and connecting users with relevant knowledge seamlessly.
Roxanne Hoare
Director of Customer Community, TechnologyOne
May, 2026
Watch Sudheendra Kumar share how SearchUnify transformed Revenera’s technical support operations; accelerating case resolution, empowering support engineers, and driving seamless customer outcomes.
Sudheendra Kumar
Director Technical Support, Revenera
April, 2026
Watch Michelle Stumpf share how SearchUnify informed and elevated Celonis’ customer experience journey; bringing greater visibility to knowledge, improving self-service adoption, and enabling more consistent support outcomes.
Michelle Stumpf
Head of Knowledge Management & KCS Cetified Trainer
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