Engineering Agentic Customer Support
Delivering High-Stakes Enterprise Excellence
March 13-14, 2026
ITC Grand Chola, Chennai, India
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
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Key Takeaways
Limitations of Tiered Support
Tier-based models often delay resolutions and lower NPS by deflecting ownership.
Why Intelligent Swarming Is the New Norm
It drives faster resolutions, fosters collaboration, and fuels agent skill growth.
Cognitive Tech for Smarter Swarming
Amplify the benefits of intelligent swarming with AI-driven support capabilities.
Stop escalating—start collaborating. Learn how intelligent swarming and cognitive tech enable faster resolutions, empowered agents, and happier customers.
Begin your AI Transformation
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