Last Updated: October 3, 2025The adoption of Agentic AI is skyrocketing. In 2024, the global AI agents market was $5.43 billion – by 2030, it’s projected to hit $50.31 billion. In fact, by 2028, 33% of enterprise software will include agentic AI capabilities, and 15% of routine workplace decisions will be made autonomously by these systems, up from zero just a few years ago.
(source: Grand View Research, Gartner)
These numbers highlight a clear trend: AI agents are no longer experimental – they’re becoming central to how enterprises operate, automate, and scale support workflows.
At TSIA World Envision 2025, SearchUnify will put its Agentic AI Suite in the spotlight, demonstrating how these autonomous, context-aware systems turn knowledge into real-time action across customer support operations.
Proof Point 1: Closing the Gaps Left by Traditional Automation
Many enterprises assume that investing in knowledge management or AI assistants is enough. In reality, traditional automation – scripts, isolated bots, or basic AI search – leaves critical gaps. Support workflows remain fragmented, ticket resolution times lag, and agent productivity suffers.
Ignoring these gaps comes at a cost: delayed resolutions, overworked support staff, rising operational costs, and dissatisfied customers. In a competitive SaaS environment, teams that fail to activate knowledge dynamically risk falling behind.
Agentic AI addresses this challenge head-on. By acting on knowledge rather than simply retrieving it, these agents bridge the gap between enterprise knowledge and operational impact, ensuring support teams can meet rising customer expectations without burnout.
Proof Point 2: Redefining Customer Support With True Agentic AI
So, what exactly is Agentic AI? Unlike traditional assistants or chatbots, these Agentic agents are designed to execute, orchestrate, and continuously learn across workflows. They don’t just suggest an answer – they take steps, route tasks, trigger actions, and assist humans intelligently in real time.
This evolution represents a seismic shift in customer support: from passive knowledge delivery to active knowledge execution. Enterprise support teams gain a partner that can autonomously handle repetitive tasks, provide context-aware guidance to human agents, and improve outcomes across multiple channels.
By turning knowledge into action, AI Agents for customer support enhance first-contact resolution, reduce ticket backlog, and free support agents to focus on high-value, human-centric work.
Proof Point 3: Unique Capabilities That Set SearchUnify Agentic AI Suite Apart
What sets SearchUnify AI Agents apart is a combination of design, governance, and operational intelligence:
- Workflow Execution: These agents don’t just provide answers; they trigger and complete tasks across systems, from ticket triage to automated resolution.
- Contextual Intelligence: Each interaction considers the full ticket context, prior customer history, and system constraints to make smart, reliable decisions.
- Embedded Governance: Compliance, transparency, and human oversight are built in, so autonomous action never comes at the expense of trust.
- Metrics-Driven Learning: AI Agents continuously learn from outcomes, feedback, and patterns, improving efficiency and accuracy over time.
With these pillars, enterprises gain connected, intelligent workflows that scale with business needs and reduce friction between humans and AI.
Proof Point 4: See Agentic AI in Action at Booth #401
TSIA offers an exclusive opportunity to see the SearchUnify AI Agents in action. At the SearchUnify booth, attendees can explore live demonstrations of AI Agents:
- Automated ticket resolution: repetitive queries handled autonomously with minimal human intervention.
- Agent assistance workflows: human agents receive next-best-action recommendations in real time.
- Cross-system orchestration: agents integrate seamlessly with CRM, ticketing systems, and knowledge repositories.
Beyond demos, SearchUnify experts will discuss practical questions every enterprise leader is asking:
- How can we measure the ROI of AI Agents in support?
- What governance frameworks ensure trust, transparency, and compliance?
- How can humans and AI collaborate most effectively to improve CX?
Attendees will see concrete evidence of AI Agents transforming support operations, delivering measurable impact from day one.
Why Enterprise Leaders Should Care
Agentic AI isn’t just another technology trend; it’s a strategic differentiator. Industry reports highlight that companies adopting autonomous AI agents will gain faster resolutions, higher agent satisfaction, and improved customer experiences—while lowering operational costs.
For enterprise leaders, the message is clear: waiting to adopt Agentic AI means falling behind. The SearchUnify approach provides a blueprint for responsible, scalable, and effective deployment, allowing organizations to move from isolated AI experiments to connected, action-oriented workflows.
From Knowledge to Action: Your Next Step
At TSIA World Envision 2025, SearchUnify AI Agents put theory into practice. Knowledge no longer sits idle – it acts, orchestrates, and improves customer support outcomes in real time.
Visit Booth # 401 to experience AI Agents transforming enterprise support and the SearchUnify after party for a chance to pick expert minds. Explore autonomous workflows, understand ROI, and see governance in action. Because in today’s fast-paced SaaS world, knowledge only matters when it acts.
