Engineering Agentic Customer Support
Delivering High-Stakes Enterprise Excellence
March 13-14, 2026
ITC Grand Chola, Chennai, India
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
Communities of the Future: 5 Trends That Will Shape 2022 & Beyond
Explore how online communities are evolving with AI, data, and personalization
5 Customer Success Trends to Watch in 2022
Learn how CS teams are evolving with predictive insights, automation & CX focus
Top 5 Knowledge Management Trends for 2022
Discover how AI, automation & self-service are redefining KM in 2022
Expedite your journey to Proactive Support with Intelligent Swarming
Learn how intelligent swarming helps eliminate delays and escalations in support
Mamba’22: Step into the Proactive Era of Real AI Support
Explore new-age AI innovations driving smarter, predictive customer support
Developing an Effective Escalation Prediction Model
Understand how AI models can predict escalations and improve CX outcomes
Technology Trends Shaping Customer Support in 2022
See which tools and innovations are driving the evolution of support this year
Data Annotation: The Backbone of AI/ML Algorithms
Discover the role of accurate data labeling in powering reliable AI outcomes
Query Ingestion: Fueling Next-Gen Cognitive Search Engines
Learn how ingesting and analyzing queries enhances relevance and accuracy
9 Challenges Facing Modern Support Organizations
Explore the hurdles that hinder support teams and how to overcome them
How Cognitive Tech Empowers Globally Distributed Teams
Discover how AI boosts productivity and collaboration across time zones
Customer Success: Beyond Traditional Customer Support
Learn how CS drives long-term loyalty and proactive engagement
Begin your AI Transformation
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