Ignite Agent Engagement and Drive Knowledge-Centered Service with Knowbler's Gamification Module
Transform your support team into Knowledge Champions with AI-powered gamification, boosting performance, collaboration, and customer satisfaction.
SearchUnify's Knowbler now features a powerful gamification module, centered around the dynamic Knowledge Champion Dashboard. This innovative addition empowers support organizations to motivate agents, foster a knowledge-sharing culture, and drive exceptional customer experiences.
Drive excellence by visualizing metrics and celebrating achievements to foster a culture of recognition and motivation.
AGENT
Patricia Lewis
Showcases the top 10 performers for key knowledge metrics, fostering healthy competition and recognizing top contributors.
Offers personalized performance data, historical trends, and targeted recommendations for individual agent improvement.
Knowbler's gamification module tracks agent performance based on three key metrics
Measures how effectively agents link existing knowledge articles to support cases. A higher KLI indicates a strong knowledge-sharing culture and contributes to faster resolutions and increased customer self-service.
Tracks agent contributions to knowledge creation. By creating high-quality articles, agents boost productivity, reduce escalations, and enhance the customer experience.
A composite metric evaluating the overall impact of agent-created knowledge, considering reuse by other agents, contribution to self-service success, and customer satisfaction ratings. A higher KEI demonstrates impactful knowledge creation, improving organizational learning and the customer experience.
Transform knowledge creation into a rewarding game, motivating agents to actively participate and contribute.
Incentivize content creation and optimization for a more accurate, up-to-date, and relevant knowledge base.
Empower agents with faster access to the right knowledge, leading to quicker resolutions, improved FCR, and reduced handle times.
Enable better self-service and faster resolutions through a comprehensive knowledge base, driving customer satisfaction and loyalty.
Know the latest trends and best practices in customer support
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