AI-Powered Cognitive Platform

Finding the Right Answer Should be Effortless

Deliver secure, intuitive access to knowledge with SearchUnify Cognitive Search. It deploys securely within your environment, integrates seamlessly with your tech stack—federates and organizes siloed knowledge to provide precise, personalized results every time.

Generative Answering

Use GenAI to generate precise, natural responses by connecting and contextualizing information across multiple sources

Auto-tuning & Relevance

Leverages ML to analyze user behavior and patterns, continuously learn, refine contextual ranking, and deliver ultra-relevant results.

Federated Search

Unifies scattered information across systems, eliminates the need for tab hopping, and delivering most relevant data.

Personalization & Permissions

Harness ML to analyze user behavior, search history, and role-based access to deliver personalized and secure results.

Auto Suggestions

Surface relevant results faster with predictive suggestions as users type, reducing search effort and improving query efficiency.

Content Recommendations

Deliver personalized content recommendations post-search, based on user behavior, preferences, and context.

Analytical Insights

Built-in search analytics uncover hidden patterns and content gaps, enabling support leaders to make data-driven decisions that boost ROI.

Rich Snippets

Displays contextual snippets and crisp answers of the query, on the results page, bringing end-users a step closer to relevant information.

The Business Impact Of SearchUnify Cognitive Search

Boost Self-Service

Resolve L1 queries and deflect support cases, and reduce the burden on support agents, freeing them up for resolving complex cases.

Enhance Customer Experience

Unify enterprise knowledge to deliver consistent, personalized answers, driving smoother support journeys and exceptional CX.

Improve Agents’ Productivity

Cut down time spent searching and let support teams focus on what matters, driving results, not digging through digital clutter.

Reduced Support Costs

Slash support costs by minimizing escalations, smarter deflection, and faster resolutions, without compromising service quality.

Faster, Smarter Decision-Making

Accelerate decision-making with quick access to accurate, data-driven insights that empower teams to act in real time.

Enterprise Use Cases

Community

Power your community with cognitive search, helping users quickly find answers, exchange knowledge, and drive engagement.

Customer Support

Leverage cognitive search across documentation, customer support portal, and help centers to deliver relevant answers, boost self-service, and enhance CX.

Website

Transform site experiences with intelligent knowledge discovery, generative answers, and intent-driven recommendations for unified CX.

Workplace

Redefine knowledge discovery on your intranet to provide teams with unified, accurate, and role-based access — enhancing productivity and collaboration.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

View Case Study

Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading govtech provider, sought to elevate the precision and depth of its conversational support, ensuring customers received highly accurate, relevant, and insightful assistance. By implementing SearchUnify Virtual Assistant (SUVA), they revolutionized their virtual agent capabilities, meticulously fine-tuning prompts, significantly improving response accuracy, and unlocking actionable performance metrics to drive continuous enhancement.

Key Outcomes:

Lesser cost per interaction and improved user satisfaction, winning a Gold Stevie Award for Best Use of Technology.

99.7%

Support Cost Savings

83.3%

Response Accuracy

Gold Stevie Award

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

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Improved Content Visibility