AI Support Ticket Automation That Resolves
Cases Before They Reach Your Team

Turn support tickets into autonomous resolution workflows.
AI SupportPlus reads every incoming support ticket and sends knowledge-backed resolutions, asks follow-up questions— all inside your CRM.
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AI SupportPlus Agent

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Powering Support Excellence with Proven Capabilities

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Omnichannel Case Automation

Automatically analyzes new cases from emails, web portals, and chat to resolve common issues without agent intervention.
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Intelligent Clarification Loops

When cases lack context, the agent asks targeted follow-up questions to gather the information required for accurate resolution.
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Transparent AI Operations

Platform-agnostic by design, seamlessly embedding across your CRM ecosystem, giving agents real-time visibility into AI actions.
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Priority Account Protection

Automatically detects high-value and premium accounts and routes their cases directly to human agents — ensuring your most important customers always get a personal touch.
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Seamless Handoff to Human Agents

Cases requiring human expertise are automatically routed to agents with full conversation history and diagnostic context. Negative sentiment and customer frustration are detected in real time, triggering immediate escalation before the experience deteriorates.
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Deliver Real Business Impact

01

Reduce L1 Workload and Support Costs

Automatically resolving known issues reduces manual ticket handling and lowers operational cost.

02

Faster First Response Time

Customers receive immediate engagement the moment a case is created — whether via email, portal, or any other supported channel.

03

Identify Knowledge Gaps Faster

Unresolved cases highlight missing knowledge base content, helping teams continuously improve support documentation.

04

Full Visibility for Support Leaders

Track AI performance, resolution rates, escalations, and ROI through a unified analytics dashboard.

Technology Behind AI SupportPlus Agent

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Knowledge Grounded Retrieval Architecture

Retrieves accurate answers from enterprise knowledge using SearchUnifyFRAGTM, ensuring every response is reliable, consistent, and grounded in verified documentation.
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CRM Native Integration

Works directly inside CRM platforms like Salesforce Service Cloud, Zendesk, ServiceNow and more, for seamless case automation.
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AI Classification and Multimodal Understanding

Classifies cases as known issues, new issues, or service requests while supporting screenshots and images.
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Enterprise Governance and Security

Applies automation controls, sensitive topic detection, and PII masking to maintain enterprise compliance and security.

Begin your AI Transformation

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Experience AI in Action to discover how our AI agents streamline complex workflows effortlessly.

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Every business requirement is unique-let’s discuss yours. Consult for tailored use cases and deep technical insights.

Featured Resources

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Blogs
Webinars
Analyst Reports
Datasheets
E-Books
Videos
The AI Agent Adoption Playbook

The AI Agent Adoption Playbook

Struggling to future-proof your support strategy with the right solution?

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Top AI Agents for Customer Service to Elevate Support

Top 5 AI agent use cases for customer support

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SearchUnify's Governance Layer

SearchUnify's Governance Layer

Struggling to future-proof your support strategy with the right solution?

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Workflow-Anchored Knowledge: Smarter Support in Action

Workflow-Anchored Knowledge: Smarter Support in Action

AI knowledge agents embedded in workflows deliver context, speed, and precision to transform customer support.

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Agentic AI Driving Enterprise Intelligence Growth

Agentic AI Driving Enterprise Intelligence Growth

Discover how Agentic AI suite & AI Knowledge Agent transform knowledge into real-time intelligence and enterprise growth.

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Modular Approach: A Smarter Way to Contact Center Automation

Modular Approach: A Smarter Way to Contact Center Automation

Building Smarter Workflows with AI Agents, One Step at a Time

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Case Quality Auditor You Can Trust: Continuous QA Across Every Closed Case

Case Quality Auditor You Can Trust: Continuous QA Across Every Closed Case

Case Quality Auditor You Can Trust Continuous QA Across Every Closed Case Learn How Agentic AI Redefines Support Quality Assurance Register Now Key Takeaways

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Agentic AI in Support: Elevating Your Support Website to Excellence

Agentic AI in Support: Elevating Your Support Website to Excellence

Beyond Deflection: Boosting CSAT and Case Quality with Autonomous Support

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Find. Assist. Act. The Future of Enterprise Support in One AI Suite

Find. Assist. Act. The Future of Enterprise Support in One AI Suite

Elevate Efficiency, Ensure Compliance, and Deliver Superior Experiences

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SearchUnify Named a Leader in the 2024 IDC MarketScape

SearchUnify Named a Leader in the 2024 IDC MarketScape...

Vendor assessment report on worldwide knowledge discovery software for external...

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Searchunify Knowbler named a Strong Performer in the Forrester Wave

Searchunify Knowbler named a Strong Performer in the...

A report on the 11 Knowledge Management Solutions that matter most and...

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SearchUnify Ranked #1 in 2024 Enterprise Search Emotional Index

SearchUnify Ranked #1 in 2024 Enterprise Search Emotional...

SearchUnify is Numero Uno with the highest composite score of 8.3 and a net emotional...

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SearchUnify's Contextual Relevance Engine (SCORE) Framework: Ushering in a New Era of Neural Search Precision.

SearchUnify's Contextual Relevance Engine (SCORE) Framework: Ushering in a New Era of Neural Search Precision.

Ushering in a new era of neural search precision with the SCORE framework..

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SearchUnify for Salesforce Service Cloud

SearchUnify for Salesforce Service Cloud

Empowering service agents with AI to find answers faster and resolve cases sooner.

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SearchUnify Agent Helper Technical Guidebook

SearchUnify Agent Helper Technical Guidebook

Streamlining case resolution with AI-driven summaries, responses, and analytics.

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Discover how unified AI agents work together to boost speed, accuracy, and customer satisfaction.

Discover how unified AI agents work together to boost speed, accuracy, and customer satisfaction.

Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.

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Unlock the Full Potential of KCS in Customer Support

Unlock the Full Potential of KCS in Customer Support

Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.

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AI Agents for Customer Support: A Deep Dive

AI Agents for Customer Support: A Deep Dive

Delivering faster, smarter, and more cost-effective customer support.

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SearchUnify AI Speed: Your Competitive Edge

SearchUnify AI Speed: Your Competitive Edge

Discover why speed is key to achieving a sustained business advantage...

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SearchUnify Leadership Dashboard

SearchUnify Leadership Dashboard

A revolutionary analytics visualization tool designed to optimize support...

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Key Considerations for LLM Deployment

Key Considerations for LLM Deployment

Discover the critical factors that demand careful thought before....

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Frequently Asked Questions

Still Need Assistance?

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What is AI SupportPlus Agent?
AI SupportPlus Agent is an autonomous resolution layer that analyzes incoming support cases, engages customers via case comments, and resolves known issues before human intervention is required.
How does the agent ensure accurate responses?
It uses a knowledge-grounded retrieval architecture powered by SearchUnifyFRAG™, ensuring responses are sourced from verified enterprise knowledge bases.
What happens when the AI cannot resolve a case?
The system intelligently escalates the case to a human agent, passing complete conversation history, context, and diagnostics to ensure seamless handoff.
Does it integrate with existing CRM platforms?
Yes. It is platform-agnostic and integrates natively with leading CRM systems like Salesforce Service Cloud, Zendesk, and ServiceNow without disrupting existing workflows.
How does it handle incomplete or unclear customer queries?
The agent initiates intelligent clarification loops, asking targeted follow-up questions to gather the required context before proceeding with resolution.
Is the AI secure and compliant for enterprise use?
Yes. It includes enterprise-grade governance such as PII masking, sensitive topic detection, and controlled automation to meet compliance and security requirements.
What kind of issues can it resolve autonomously?
It is optimized for resolving known issues, FAQs, and repetitive L1 tickets, significantly reducing agent workload.
How does this improve support team performance?
By automating repetitive cases, it reduces ticket volume, improves first response time, and enables agents to focus on complex, high-value issues.
Can we track AI performance and ROI?
Yes. A unified analytics dashboard provides visibility into resolution rates, escalations, AI performance, and overall ROI impact.
How long does implementation take?
Implementation timelines vary based on integrations and knowledge readiness, but most enterprises can start seeing value within weeks through phased deployment.

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