San Ramon, CA, October 1, 2018 – At TSW Las Vegas 2018, SearchUnify will be leading a session on building and scaling support function from the ground up with Marketo’s & Rubrik’s support success as examples. Additionally, they will be exhibiting their AI-driven enterprise search solution.
The international conference has a reputation for delivering one-of-a-kind idea sharing, peer learning, and networking opportunities in the technology & services sphere. The three-day event will be held on October 15-17, 2018 at ARIA Resort & Casino in Las Vegas, Nevada. A 5-member team will be representing SearchUnify at the event.
“At TSW, we aim to reinforce our dedication to helping businesses reshape their support strategies and adopt data-driven growth & expansion plans to stay a step ahead of the constantly changing competitive landscape. With direct insight into user behavior, organizations can enhance CSAT and build KCS while also measuring business impact of smart search,” said Alok Ramsisaria, CEO of SearchUnify.
A seasoned visionary in the field of community optimization and development, Vishal Sharma has been spearheading SearchUnify right from the very beginning. “With AI, many business solutions will successfully enable data to co-exist in a smart, interconnected web of information. This convergence of compatible platforms into a unified knowledge solution has already started bringing significant value to many enterprises by enabling extraction of actionable insights for better future decisions through deep analytics,” said Vishal.
This year, the event focuses on TSIA’s LAER model. It is a framework divided into four phases of customer engagement journey: Land, Adopt, Expand, and Renew. As more and more companies are pivoting towards managing recurring revenue streams, there is a cross-industry need for developing engagement plans that work in a subscription-based business model.
Talking about the initiatives’ impact, LAER-efficient companies are already stabilizing or saving the total cost of sales and marketing. At TSW, you will understand what is needed to be LAER Efficient, how to develop better synergy between the service lines and function to support this model, and where your firm stands on each of the four phases of LAER.
About TSW Las Vegas 2018
TSW is being organized by TSIA, the leading organization committed to scaling technology and service businesses. This year, the focus of the event is the methods to optimize customer experience with the Land, Adopt, Expand, and Renew (LAER) model in order to better convert, retain, and grow customers. Over 2,000 professionals are expected to attend the event.
SearchUnify is a cognitive enterprise search solution from Grazitti Interactive that integrates knowledge sources to build a mammoth corpus of complete enterprise information. By tapping into its AI-driven algorithm, SearchUnify deciphers the search intent and pits it against structured and unstructured data sets to help organizations deliver relevant answers, work seamlessly, and make more informed decisions at the point of impact.