Mountain View, CA | April 28, 2022 – SearchUnify, an award-winning unified cognitive platform, today announced its participation in TSIA World: Interact. It is also leading a session with SailPoint on ‘Incremental Change for Continuous DCX Improvement.’ Attendees can join the session on May 16, 2022, from 12:30 PM – 12:50 PM in Theater 2, InteractZone, or virtually.
Digital interactions are ubiquitous. This is why delivering superlative digital customer experiences (DCX) now outshines ‘product’ as a success differentiator. However, cracking it is easier said than done as enterprise knowledge is often packed into fragmented channels and disparate repositories.
In our session at TSIA World: Interact, we’ll shed light on how you can break down these silos to enable seamless cross-channel communication. Our clients, Lorrin Minton and Igal Dar, from SailPoint Technologies, will reveal how acting on small, data-driven insights encouraged them to make impactful improvements in DCX to maximize self-service.
“Unfortunately, a major chunk of queries entering the contact centers are still on the lines of how-to, configuration, and installation. But a little nudge from cognitive technology can go a long way,” said Lynette Ledoux, Customer Success & Search Specialist, SearchUnify. “SailPoint Technologies unleashed the power of AI, robust analytics, and intelligent virtual assistants to ameliorate self-service experience. And our session at TSIA World: Interact is going to be about how they did it,” she further added.
Title: SailPoint and SearchUnify: Incremental Change for Continuous DCX Improvement
When: Monday, May 16 2022 at 12:30 PM | 20 minutes
Where: Theater 2, InteractZone, Orlando World Center Marriott, Or One of the Virtual Experience Options
Associate Manager, Community
Technologies & KCS Manager, Field Operations
Customer Success & Search Specialist
Attend the session to discover the best practices around content findability and incorporating the voice of the customer into content to achieve self-service nirvana.
About SailPoint Technologies
SailPoint is the leader in identity security for the modern enterprise. Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time. Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access. SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify