Mountain View, CA | July 31, 2026 – SearchUnify, A leading Enterprise Agentic AI Platform, announced its standout recognition as a Champion in the Enterprise Search Emotional Footprint Report published by SoftwareReviews, a division of Info-Tech Research Group. Earning Net Emotional Footprint score of +92 and a Customer Experience (CX) score of 8.7/10, SearchUnify continues to solidify its stance at the absolute forefront of enterprise search satisfaction, vendor relationships, and trust.
The Emotional Footprint Report captures feedback from verified end-users, evaluating vendors across dimensions spanning service experience, conflict resolution, negotiation, strategy and innovation, and product impact. SearchUnify earned 100% positive ratings in both Respectful Service Experience (+100) and Vendor Integrity (+100), alongside standout performance across product enhancement and client satisfaction dimensions.
Where It Counts Most: Innovation, Efficiency, and Earned Trust
Beyond overall sentiment, SearchUnify led in critical long-term partnership metrics: momentum, time-to-value, and customer trust. Playing a major role in driving this success are continuous innovations like the SearchUnify Agentic AI Suite and its pioneering integration of Model Context Protocols (MCP). Together, these technologies empower enterprises with secure data interoperability, deep contextual intelligence, and task-specific AI agents that dramatically accelerate workflows.
+95 in Security Frustrates vs. Security Protects, Ranked #1, ensuring robust, permission-aware enterprise data governance.
+96 in Deceptive vs. Transparent, Ranked #2, reflecting total operational clarity and honest communication.
+93 in Vendor’s Interest First vs. Client’s Interest First, Ranked #2, aligning directly with client business goals.
Trust is the ultimate currency in enterprise software, especially as we advance into the era of Agentic AI,” said Vishal Sharma, CTO at SearchUnify. “Being recognized as a champion in this report demonstrates that our focus remains squarely on delivering value-driven, user-first AI. It’s one thing to build powerful retrieval algorithms, but it’s another to construct a platform that enterprises genuinely trust, depend on, and love working with every day.
About SearchUnify
SearchUnify is a leading Enterprise Agentic AI platform that redefines customer support and self-service by unifying enterprise knowledge, enabling contextual intelligence, and powering task-specific AI agents. Built on Cognitive Search, SUVA, Knowbler, Agent Helper, and the Agentic AI Suite, SearchUnify empowers global enterprises to accelerate resolutions, reduce operational costs, and deliver world-class support experiences.
