Mountain View, CA | September 25, 2026 — SearchUnify, a leading enterprise Agentic AI platform, today announced its participation as a Platinum Sponsor at TSW 2026, taking place October 19–21 at the ARIA Resort & Casino in Las Vegas. Under the theme “Confident Answers. Questionable Facts: The AI Trap,” SearchUnify will show support and service leaders how to close the gap between how confident an AI answer sounds and how correct it actually is — visit the team at Booth #321.
As enterprises race to deploy AI agents across support, many are discovering a hidden risk: AI that answers with total conviction even when it’s wrong. Every confidently-wrong response becomes a reopened case, a repeat contact, and a cost nobody budgeted for. At Booth #321, SearchUnify will run live demos of its full platform, showing how each of the following closes that gap between confidence and correctness:
- Cognitive Search — AI-powered, context-aware enterprise search across fragmented knowledge sources
- Knowledge Clean-Up Service — audits, deduplicates, and restructures content before it reaches AI systems
- Agentic AI Suite — autonomous agents that act on verified knowledge instead of guessing
- Content Delivery Platform — a unified hub for hosting and delivering knowledge across every customer and agent experience
Technology Session
SearchUnify will also lead a Technology Session exploring how one of its customers modernized self-service with agentic AI:
“From Static Knowledge to Trusted & Scalable Resolutions: Matillion’s Agentic Self-Service Journey“
Ironwood 2-3 | Tuesday, October 20 | 3:00 PM PT
Brian Corcoran (Support Evangelist, SearchUnify) and Veronica Kupetz (Senior Manager, Support Operations, Matillion) will discuss how Matillion paired an AI Support Agent with Unified Cognitive Search to move from static content discovery to trusted, proactive resolutions.
SearchUnify AI After Hours
Attendees are also invited to an exclusive dinner, SearchUnify AI After Hours, at Lemongrass, ARIA Resort, on Tuesday, October 20, starting 6:30 PM — an informal evening of Thai food and conversation with support and service peers, for Registration click here
“AI doesn’t fail loudly — it fails confidently. That’s the trap enterprises are walking into right now: agents that sound certain while pulling from outdated, conflicting, or incomplete knowledge,” said Vishal Sharma, Chief Technology & Product Officer, SearchUnify. “At TSW 2026, we’re showing support leaders how to close that gap — grounding every agent response in verified, current knowledge so confidence and correctness finally mean the same thing.”
Attendees can book a meeting with the SearchUnify team at this page, or stop by Booth #321 any time during the show.
About TSIA
The Technology & Services Industry Association (TSIA) is a global research and advisory firm trusted by over 40,000 leaders across SaaS, industrial technology, healthcare technology, and equipment services. With a presence in 96 countries and members including Amazon, Microsoft, Salesforce, and Cisco, TSIA equips executives with industry insights, frameworks, and AI-driven research to drive measurable business outcomes. Learn more at www.tsia.com.
About SearchUnify
SearchUnify is a leading enterprise Agentic AI platform that redefines customer support and self-service by unifying enterprise knowledge, enabling contextual intelligence, and powering task-specific AI agents. Built on foundations like Cognitive Search, Agentic RAG, and real-time analytics, it delivers seamless, personalized experiences across support channels. With solutions spanning Cognitive Search, the Agentic AI Suite, Knowbler, Agent Helper, and the Virtual Assistant, SearchUnify helps global enterprises resolve cases faster, reduce costs, and increase customer satisfaction, turning AI confidence into AI accuracy.
