TL;DR- Independent, review-based data from G2’s Fall 2026 Enterprise Grid® Reports shows SearchUnify outperforming category peers on support quality, ease of doing business, and NPS — in both Enterprise Search and, for the first time, Knowledge Management.
MOUNTAIN VIEW, CA — 24 Aug, 2026 — SearchUnify, a leading enterprise Agentic AI platform for customer support and self-service, today announced it has been named a Leader in G2’s Fall 2026 Enterprise Grid® Report for Enterprise Search Software for the 26th consecutive quarter — and, for the first time, a Leader in G2’s Enterprise Grid® Report for Knowledge Management.
G2’s Grid® Reports rank software vendors using verified customer reviews rather than vendor submissions, scoring products on satisfaction categories that include likelihood to recommend, ease of doing business with, quality of support, and Net Promoter Score (NPS). SearchUnify’s placement in both reports this quarter reflects sustained, review-backed performance across two categories that support teams increasingly treat as one problem: getting the right answer to the right person, whether that person is a customer or the agent helping them.
Consistency across six-and-a-half years
A 26-quarter streak means SearchUnify has held Leader status in Enterprise Search every quarter G2 has published the report for more than six years — through multiple product cycles and the shift from keyword-based search to agentic, LLM-driven retrieval. In this quarter’s report, verified users rated SearchUnify at 97% for Ease of Doing Business With and 94% for Quality of Support, with a Net Promoter Score of 72 — ahead of the category median.
A first Leader placement in Knowledge Management
The Fall 2026 report marks SearchUnify’s first Leader recognition in G2’s Knowledge Management category. Users rated SearchUnify at 97% for Ease of Doing Business With and 95% for Quality of Support in this category, alongside a 92% likelihood-to-recommend score — figures that mirror the vendor’s Enterprise Search results and reflect a single underlying platform serving both use cases rather than two separately maintained products.
“Support and knowledge management have historically been treated as separate purchases,” said Vishal Sharma, CTO of SearchUnify. “This quarter’s results tell customers something different: the same platform decision now has to hold up in both places, and ours does — not because we built two products, but because we built one that unifies enterprise knowledge for both. Twenty-six consecutive quarters as a Leader is consistency. Being named a Leader in Knowledge Management for the first time, on that same review data, is confirmation that the approach holds beyond the category we started in.”
For support and knowledge management leaders evaluating vendors, the practical takeaway is that the same platform decision now needs to satisfy both functions — and G2’s independent data shows SearchUnify holding up under real customer usage in both, not just on paper.
The Fall 2026 Enterprise Grid® Reports for Enterprise Search Software and Knowledge Management are based on reviews submitted directly by verified G2 users.
About SearchUnify
SearchUnify is a leading enterprise Agentic AI platform that unifies enterprise knowledge to power customer support and self-service. Built on Cognitive Search, SearchUnify FRAG™ (Federated Retrieval-Augmented Generation), and real-time analytics, the platform helps enterprises reduce case resolution time, lower support costs, and improve customer satisfaction through products including Cognitive Search, SUVA, Knowbler, Agent Helper, Community Helper, Escalation Predictor, and its Agentic AI Suite.
Learn more at www.searchunify.com.
