VP & Principal Analyst of Forrester Research, Mike Gualtieri and CEO of SearchUnify, Alok Ramsisaria discuss various use cases of cognitive search platforms and key vendor selection criteria for achieving enterprise success
Mountain View, CA | August 5, 2021: SearchUnify is teaming up with Forrester to deliver practical advice and insights related to cognitive search platforms in a live webinar on Thursday, August 26 at
10 AM PST.
As enterprise teams find themselves in a brave new world of remote or hybrid work, cognitive search & its applications have become indispensable. In The Forrester Wave™: Cognitive Search, Q3 2021 report, Forrester states, “Cognitive search platforms ingest, organize, and understand data from enterprise data sources to provide employees with precise insights and answers to important business questions.” This is testimony to the importance of cognitive search for enterprises.
However, cognitive search buyers can get lost in the overcrowded market while choosing a vendor for their business. This webinar aims to discuss how enterprises can leverage cognitive search to elevate customer and employee experience for business functions like HR, sales & marketing, community management, customer support, and knowledge management, and how they can evaluate and choose a fitting cognitive search solution for their unique business requirements.
Guest speaker Mike Gualtieri, who has authored more than 130 research reports and advises business leaders around the globe, is a seasoned expert to provide precise insights & tips for vendor selection. Joining him will be the CEO of Grazitti Interactive, the parent company of SearchUnify, Alok Ramsisaria, who has around 30 years of marketing, technology, and consulting experience. He will shed light on how enterprises can leverage cognitive search technology across various business functions.
“A cognitive search platform is the perfect medium to harness the real power of information that’s locked in enterprise data silos. It does much more than curating a personalized and relevant search experience. But only a few firms know how to harness its full cognitive potential. This webinar aims to change that,” said Alok.
“At SearchUnify, we’ve been helping companies with different needs ranging from improving agent productivity, self-service, to ramping up engagement on learning management platforms and communities. We also offer consultation and advise businesses on where and how to use cognitive search precisely,” said Vishal Sharma, CTO, SearchUnify. “We hope that this laser-focused webinar helps executives to transform their digital properties with the right vendor that fits their business-specific needs,” he added.
People who stay until the end of the webinar will get their questions answered in a live Q&A. You can learn more and register for the webinar here.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbots, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.