Mountain View, CA | March 14, 2022 – Namely, the leading HR technology company was declared a finalist in the ‘Best Use of Technology’ category of the 2022 HDI Service and Support Awards announced by HDI, the leading organization dedicated to elevating service and support across the enterprise. Each year, HDI honors the individuals, teams, and organizations that have enhanced the image of the technical service and support industry through exceptional leadership, vision, innovation, and achieving the highest standards of quality and customer satisfaction.
Namely is one of the five finalists in the ‘Best Use of Technology’ category. It leveraged the unified cognitive technology platform SearchUnify for its customer community to improve its customers’ self-service experience, allow its support team to create better help content, and drive knowledge-centered service. The integration of SearchUnify with Namely’s support and self-service properties offered the ability to deliver breakthrough support and self-service experience using artificial intelligence and intelligent machine learning algorithms. Read the complete success story here.
“We are excited to be one of the finalists. At Namely, our primary focus is always on improving the customer experience and we strive to deliver the best service experience possible. The implementation of SearchUnify has helped Namely achieve one of its core goals with its Community space, and that’s enabling its clients to self-serve – allowing support agents to more timely and efficiently address complicated support matters that require troubleshooting,” said Peter Rittweger, Content Manager at Namely. “We’re looking forward to the announcement of the winners and wish the best to all the finalists.”
Winners of the awards are honored at a ceremony during the HDI Conference & Expo each year. Winners of this year’s awards will be announced in May 2022. View the complete list of finalists here: https://www.thinkhdi.com/library/supportworld/2022/2022-hdi-awards-finalists.aspx
Distinguished by its intense commitment to diversity, equity, and inclusion, HR technology leader Namely is an employer of choice that helps mid-sized employers and their employees thrive. Delivering and streamlining the complexities of recruiting, onboarding, time & attendance, performance management, benefits administration, compliance, payroll, and analytics from a single platform, Namely also offers Managed Payroll and Benefits services. The company further differentiates the client experience through personalized service and easy-to-use applications.
For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at www.ThinkHDI.com. HDI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify