Solve customer queries with chatbots that leverage enterprise-wide knowledge and user data
Provide 24*7 support to all your customers with an AI-driven assistant to help you decrease support costs and boost agent productivity. Your chatbot can take care of most common queries with ease, allowing your agents to work on more pressing issues.
Engaging and actionable conversations are the USP of our virtual assistant. Instead of asking users what they want, proactively suggest what you can help them achieve via a small-text based window.
Present relevant results by understanding the context of each search query, instead of matching only keywords. Let your virtual assistant employ natural language understanding to extract intent from each conversation and self-learn with each response from the user.
Access disparate content repositories simultaneously, including support documentation, blogs, FAQs, discussion boards etc. to fetch the most apt results for the user, regardless of where that information is present.
Enable users to quickly connect to support reps with the live agent connector for Salesforce, Lithium and other platforms. The chatbot also shares the conversation history with the live agent so that they pick the conversation from where the user left to deliver a personalized interaction experience.
Leverage a virtual assistant’s ability to remember relevant details from past interactions, and deliver a personalized experience that picks up from where the user left a conversation.
Easily assess bot performance and impact with measurable insights. Leverage bot analytics to know how many intents were identified by the bot, the total number of conversions and track user feedback to evaluate performance with ease.
Gain complete control over how your chatbot appears with powerful inbuilt settings in the chatbot theme editor. Admins now have the ability to configure and customize chatbots to reflect the identity of their brand – including customizing colors, fonts, themes, names and responses.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.