SearchUnify for Zendesk

Empower Your Zendesk Property with the Power of AI

Zendesk is a customer service platform that helps companies manage, prioritize, and resolve their customer support interactions. By integrating Zendesk with SearchUnify, users can efficiently search through cases and knowledge articles, resolve cases faster and effectively and create new knowledge in the workflow. SearchUnify comprehends user access permissions and rigorously enforces them at the record level during queries, ensuring that users only see results they are authorized to access in Zendesk.

Use cases of SUVA

SearchUnify for Zendesk Support

With role-based access and object-level permissions, you can seamlessly manage the accessibility of learning content, empowering administrators to define who can access specific learning content and to what extent.

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SearchUnify for Zendesk Guide

Users love to solve problems on their own and it’s a sure-shot way of increasing customer satisfaction. SearchUnify connects your users to the most relevant content pieces and enhances case deflection on your self-service portal.

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Enhance Your Zendesk Properties for Better Resolutions and Engaging Self-service Conversations

SearchUnify For Agents

Faster Case Resolution: Reduce the time agents spend searching for case resolving information, enabling agents to focus more on solving complex queries.
Enhanced Knowledge Sharing: Enable easy creation, sharing and access of support knowledge across the team, enhancing agent collaboration and expertise with Knowbler.

SearchUnify For Customers

Better Self-service: Empower your customers to resolve their queries independently, with a robust, searchable knowledge base.
Improved Customer Satisfaction: Enable easy creation, sharing and access of support knowledge across the team, enhancing agent collaboration and expertise with Knowbler.

SearchUnify For Admins

Actionable Insights: Advanced analytics to make data-driven decisions about support content and strategy.
Customizable Solutions: Adapt the search functionality to meet the unique needs of your organization and customer base.