Salesforce Community & Service Cloud Solution

Where SearchUnify works inside Salesforce

Experience Cloud

SearchUnify connects your knowledge base, documentation, case history, and other enterprise content sources into a single layer across the community, offering AI-generated answers, smart recommendations, and conversational self-service.

Service Cloud

Empower your support engineers to resolve customer queries faster without leaving the Service Console. Drive outcomes with intelligent case context, access to automated KCS-enabled knowledge, and Agentic AI-automated support.

Platform

SearchUnify's federated search connects SharePoint, Confluence, internal knowledge bases, and other enterprise sources to Salesforce's native search experience. Employees find what they need without switching tabs or filing a request.

SearchUnify is available on Salesforce AppExchange

If your organization uses AppExchange for procurement and compliance, SearchUnify is listed there. Connect the native Salesforce connector, configure your content sources, and you're indexing in minutes. No separate procurement process outside the platform you already use.

View on AppExchange

Why organizations run SearchUnify on Salesforce

Leverage a Rich Legacy of Working with Salesforce

SearchUnify’s parent company, Grazitti Interactive, is an ISV and Cloud Alliance Partner with expertise across all Salesforce products. This experience gives us an edge over others as we not only understand our product but also the nomenclature of your Salesforce instance.

Experience Faster Time-To-Value with Native Connectors

Leverage the power of native parsers designed specifically for Salesforce that handle all the objects and metadata specific to the platform with ease. All you need to do is click and deploy the connector on your Salesforce instance There's no transformation layer, no mapping exercise, no coding required on deployment. You click, connect, and start seeing results.

Support for KCS teams

For organizations running Knowledge-Centered Service programs, SearchUnify includes tools to identify knowledge gaps from search behavior, flag articles that need updating, and make it easier for agents to create and link knowledge at the point of resolution. SearchUnify products handle the knowledge creation workflow inside Service Cloud.

Drive end-to-end support automation

SearchUnify platform is built to power end-to-end support automation, deeply integrated within your Salesforce ecosystem. Each query is understood with nuance and routed with precision. Your customers, teams, and leaders orchestrating support get automation that connects, enhances, and delivers.