Drive Your Khoros-Fueled Community to Success

Quantify Your Community’s Success with AI-Powered Search

Leverage personalization and deep analytics to boost CSAT on your Khoros Classic and Aurora Community

Deliver Best-in-Class Data Privacy with Access Permissions *

Ensuring data privacy and security is non-negotiable. And for that, SearchUnify ensures the members can only see content from the boards they are permitted to access. The platform analyzes the user profile in real-time to ensure the simplified access doesn’t compromise the security of your Khoros Classic and Aurora community.

Integrate Every Knowledge Source for a Unified Experience

With the help of SearchUnify’s 55+ native connectors, you can instantly index knowledge from any enterprise platform like Salesforce, JIRA, SharePoint, etc. This helps unify all the data trapped across channels and provides a connected experience within your Khoros Classic and Aurora community.

Khoros and SearchUnify Partner to Strengthen
Online Community Experiences

Leverage AI-powered Tuning for Highly Relevant Self-Service Experiences

Modern users prefer to self-serve. But the trouble comes knocking at support teams’ doors when irrelevant results stand up on top of SERPs within your Khoros-infused platform. SearchUnify’s auto-tuning and manual tuning might help. The former allows the algorithms automatically tune up the results. In contrast, the latter allows the admin to manually control the ranking for a specific keyword, content source, intent, etc.

Help Users Help Themselves with NLU & ML

Maximize conversions with a self-learning engine that analyzes search behavior to display the most relevant results and recommendations. NLU algorithms enable SearchUnify to understand what your users are searching for, accounting for the use of synonyms or lapses in spelling and grammar.

Navigate Relevant Results Faster with Intelligent Faceting

You wouldn’t want the members to scour every nook and cranny of your community to find helpful content, right? With SearchUnify, you can classify all knowledge with custom tags and populate the best results at the top. Additionally, its smart facets analyze user data—profile, search history, behavior, location, etc.—to proactively select apt facets for every visitor and display the most relevant results. Impressive, right?

Elevate Community Engagement & Experience with AI‑Powered Chatbot

Built on top of ML, NLP, and unsupervised, adaptive learning models, SearchUnify’s intelligent chatbot fetch accurate results from across repositories, creates personalized & contextual responses, and provides real-time insights with your Khoros-led community. All this enhances the overall community experience for customers. But when push comes to shove, the bot uses NLG to summarize the conversation for the support engineer for a seamless handoff, elevating support agent workflows.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

View Case Study

Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

View Case Study

Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

View Case Study

Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

View Case Study

EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

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Improved Content Visibility

Actionable Insights

Elevate User Engagement with AI‑powered Community Helper

SearchUnify’s Community Helper is an ‘always on’ bot for your Khoros Classic and Aurora Community that keeps an eye on new discussions and threads and provides meaningful responses 24*7. It uses sentiment adaptive templates and your content repositories to frame auto responses.

Upsell & Cross-Sell Your Products with Contextual Ads

You can drive revenue from your Khoros Classic and Aurora Community with contextual ads promoting your products or services. SearchUnify gives you the power to create ads with custom text and images so that they appear alongside the search results for your chosen keywords.

Deliver Proactive Recommendations with Real-time Insights

What could be better than providing the user with what they want before they even realize it? SearchUnify’s analytical reports—content gap reports, self-service metrics, conversion ratio, bounce rates, etc.—might come in clutch. This helps you identify and bridge any content gaps for a seamless experience. Also, you can quantify your Khoros community’s success accurately and take action based on that.

Frequently Asked Questions

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Help center

Community

How does SearchUnify ensure data privacy on Khoros Classic and Aurora Communities?

SearchUnify enforces robust access permissions to ensure data privacy. Members can only access content they are permitted to view, with the platform analyzing user profiles in real-time to maintain security.

Does SearchUnify support Khoros Aurora Communities?

Yes, SearchUnify is fully compatible with Khoros Aurora Communities. It enhances engagement and self-service by leveraging AI-powered search, personalization, and analytics tailored specifically for Aurora's modern and flexible architecture.

How does SearchUnify align with an agentic perspective for Khoros Communities?

SearchUnify empowers users to take proactive control of their community engagement. It provides intelligent tools like AI-powered search, real-time analytics, and personalized recommendations, enabling users to make informed decisions, solve problems independently, and enhance overall community participation.

What kind of insights does SearchUnify provide?

SearchUnify offers analytical reports, including content gap analysis, self-service metrics, conversion ratios, and bounce rates. These insights help identify areas for improvement and quantify community success.