SearchUnify and MadCap
MadCap Flare is the documentation platform of choice for technical writers and content teams at leading enterprises. SearchUnify is the AI platform that sits on top of it, connecting your Flare-published content to intelligent search, virtual assistants, AI agents, and analytics that span your entire support and self-service ecosystem.
What the Integration Unlocks
Federated Search Across All Your Content
SearchUnify brings your MadCap Flare documentation into a unified search layer alongside every other content source your users depend on: knowledge bases, community forums, ticketing systems, product portals, and more. Out-of-the-box connectors mean there is no custom development required to get started.
AI-Powered Relevance That Learns Over Time
SearchUnify's AI engine continuously learns from how users interact with your Flare content. It factors in search behavior, click patterns, and query history to surface the most relevant results first: content that actually helps. This means your documentation gets smarter the more it is used, without anyone on your team having to tune it manually.
Intelligent Navigation Built from Your Flare Structure
SearchUnify Cognitive Search automatically converts MadCap Flare's menus, sub-menus, and topic hierarchies into intelligent facets. Users can filter and navigate your documentation the way it was structured without confusion, without dead ends, and without losing the logic your content team built in. This preserves the integrity of your information architecture while making it far easier to explore.
Some of Our Customers Leveraging SearchUnify for MadCap
Search Analytics and Content Gap Intelligence
Optimize your MadCap Flare search experience with SearchUnify’s advanced analytics. Track key metrics like case deflection, user engagement, and content gaps. These insights help you quantify your documentation’s value and make informed decisions to improve user experience.
NLP That Makes Search Feel Natural
SearchUnify's natural language processing layer makes MadCap Flare search work the way users actually think. Real-time query suggestions, auto-completions, synonym recognition, and support for brand-specific terminology all reduce the gap between what a user types and what they are trying to find. Users do not need to know how your documentation is structured. They just need to ask.
SearchUnify Featured on MadCap Software
Role-Based Access Permissions Across All Content
Security and governance do not stop at the documentation portal. SearchUnify enforces role-based access controls across all indexed content, ensuring that users only see what they are permitted to see. Enterprise environments where the same Flare documentation base serves multiple audiences with different access levels get secure content.
What Our Customers Say
We wanted our service engineers to utilize the immense knowledge base to its full potential. However, finding case-resolving content was not easy — they had to wade through countless irrelevant results to find helpful content. After implementing SearchUnify, the quality of support improved significantly. Our support team could access relevant information from MadCap Flare inside the Salesforce console, and customers could access more relevant content within the Help Center. We got more than we asked for.
SVP
CyberArk
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