Communities are robust channels to drive user engagement and support. Sites are businesses’ most important marketing and communication tools. When you bring the power of enterprise search to your community and/Or site, you drive higher engagement, case deflection and self-service success. Searchunify is an AI-driven enterprise search solution that comes with advanced features to make you a self-service leader
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.