SearchUnify FRAG™ Framework for Leveraging Large Language Models in Customer Support and Self-Service
Organizations are racing to adopt Large Language Models (LLMs), drawn by their potential to significantly enhance productivity. However, directly sending user queries to open-source LLMs can lead to hallucinated responses due to the generic datasets on which these models are trained.
This is where SearchUnify’s Federated Retrieval Augmented Generation (FRAG™) approach revolutionizes LLM usage by integrating advanced capabilities with enterprise knowledge to ensure contextual, factual, and accurate responses.
How the FRAG™ Framework Works
1. Federation Layer
2. Retrieval Layer
3. Augmented Generation Layer
A Glimpse into Some of SearchUnify’s LLM-Powered Features
Direct Answers
Conversational AI
Intelligent Title Generation
Case Summary Generation
Intent Detection
Sentiment Analysis
Named Entity Recognition (NER)
Knowledge Graph
LLMs Have Long Been a Part of SearchUnify’s DNA. Here’s Why You Should Choose Us.
Security
Credibility
Domain Knowledge
Complex Actions with Defined Scope
Omnichannel Deployment
Customer Speak
Federated search with SearchUnify boosted our confidence in our knowledge base and online help center. Knowing our content would be easily accessible, we ramped up content creation by 44%. Consequently, customer complaints about self-service and documentation dropped by 24%.
Garrick Greenhalgh
MSHR, CSPO, Director of Global Technical Education and Community, Accela
With SearchUnify's AI, Bluebeam significantly enhanced our customer support, swiftly connecting them to needed resources. Improving our business is a core practice, and we're proud to be recognized for our collaboration with SearchUnify in achieving this.
Jim Atkinson
President and Chief Customer Officer, Bluebeam, Inc.
With the implementation of Knowbler, we've overcome the challenge of outdated content and significantly improved the quality and timeliness of our knowledge articles. The utilization of Odin prompts has streamlined the creation process, while the improved functionalities for support engineers have freed them to focus on more complex issues.
Sahana Parameswarappa
Senior Manager, Self-Service, Automation Anywhere.
Frequently Asked Questions
Ready to transform your customer support with SearchUnify’s LLM-powered solutions?
Taranjeet Singh
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