SearchUnify Features

Customize, analyze and enrich the search experience of your site visitors and community users

Become a self-service leader

Communities are robust channels to drive user engagement and support. Sites are businesses’ most important marketing and communication tools. When you bring the power of Enterprise Search to your community and/or site, you drive higher engagement, case deflection and self-service success. SearchUnify is an AI-driven Enterprise Search Solution that comes with advanced features to make you a self-service leader.

Quick Deployment

Quick Deployment

  • Set up your search within 24 hours – faster than all comparable search solutions
  • Leverage SearchUnify’s native integration capabilities with a number of knowledge bases, communities, sites, and support platforms
  • Integrate all your information sources and configure search parameters

Multi-Platform Search

  • Search information from all your apps and platforms with federated search
  • Unify content sources and platforms like
    • Community clouds (Salesforce, Lithium, Jive)
    • Content management systems (Madcap, MindTouch)
    • Websites (powered by Drupal, WordPress, Magento)
    • Project management software like Atlassian JIRA
Relevant Search Results

Relevant Search Results

  • Show personalized and relevant information to each user based on their role, access permissions, search behavior, preferred data sources, and data objects
  • Save time and effort of users and improve engagement with the most relevant answers automatically appearing at the top

Smart Auto-Suggestions

  • Help users find the most relevant information on their own with intelligent and context-based suggestions
  • Autocomplete user queries with type-ahead search, hence providing a fast and flawless search experience
Smart Auto Suggestions
Information Security

Information Security

  • Ensure data security with a unified search solution that comes with 256-bit data encryption
  • Retrieve information respecting access permissions across all enterprise content sources

Content Gap Analysis

  • Get insights into search trends, content engagement and usability with interactive dashboards and usage analytics
  • Learn what your users are searching for on your community/site, what content they’re finding useful, and what queries are not showing results
  • Improve the content based on these insights and utilize rich media to increase the average time spent on your web pages
  • Ensure minimal bounce rate making relevant content quickly accessible
Content Gap Analysis
Manual Search Optimization

Manual Search Optimization

  • Boost the search ranking of certain content pieces for specific keywords
  • Improve the searchability of the most relevant content pieces
  • Enhance your site visitors’ / community users’ search experience

Multilingual Search

  • Provide a seamless search experience to all your users across the globe, irrespective of the language they search in
  • Create and publish content in multiple languages as the search solution supports 12 Languages supported by SearchUnify:
    1. Chinese7. Italian
    2. Danish8. Japanese
    3. Dutch9. Korean
    4. English10. Portuguese
    5. French11. Spanish
    6. German12. Swedish
    international languages, including double-byte character sets
Natural Language Processing

Natural Language Processing

  • Deliver search results based on the syntax of the search, and not just keywords, to answer user queries precisely
  • Understand users’ intent and search behavior to identify and display the most relevant search results

Scalable Infrastructure

  • Ensure ultra-fast crawling, processing, and indexing of content in all your enterprise sources and platforms
  • Deliver lightning-fast results at the scale you want with the AI-powered search platform’s flexible processing capabilities
Scalable Infrastructure
User Engagement

Higher Community Engagement

  • Improve user engagement and customer satisfaction with prompt responses to their queries along with smart suggestions in the right context
  • Motivate your community users to like and share the content that they find useful and visit the community recurrently

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your own environment of choice and see how artificial intelligence based search transforms user engagement and help you achieve your business objectives.

Our Customers love us

  For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

  As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

  The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity

How Zuora Drives Self-Service on its Community with SearchUnify

On-Demand Session

Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support

Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

Giri Iyer

SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

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SearchUnify gets bigger & better

Mamba, our latest & greatest release till date is out now. It brings in whole slew of improvements including

  • SmartBots - AI-powered chatbots
  • OOTB support for 6 new sources
  • 3 more search clients
Read our Blog