Generative AI for Customer Support – From Obstacles to Opportunities: GenAI in Enterprise Support

This episode dives into the practical realities of implementing generative AI in support environments. Patricia outlines how to assess the total cost of ownership (TCO), from infrastructure to ongoing optimization. She also addresses the hesitation some customers feel about interacting with AI, and shares strategies to build confidence and transparency. Additionally, the discussion surfaces common technological hurdles—from data readiness to integration—and how enterprises can proactively overcome them to unlock GenAI’s full potential.

Key Takeaways:

• Understand the true cost of implementing GenAI (TCO)
• Tackle customer concerns about LLMs in support
• Identify and mitigate technological deployment challenges

 

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