Deliver relevant and personalized search results with cross-platform enterprise search powered by artificial intelligence algorithms derived from end-user behavior.
Empower your customers, employees and partners with knowledge from your website, CMS, CRM, community, knowledge base, and other platforms.
Understand when, where, and what your users are searching. Measure the quality of search results and do a detailed content gap analysis.
Securely integrate sites, Communities (Salesforce ®, Lithium, Jive, SharePoint), CMS (Drupal, WordPress), Content Solutions (MadCap, MindTouch), and Support (Service Cloud, Zendesk).
Empower your support engineers with the most relevant responses while keeping the human factor in customer interactions - increasing efficiency and satisfaction.
Drive content engagement by manually boosting results for the most relevant content pieces to increase their ranking in the search results.
Get insights from users for feature enhancements and areas of improvement for products.
Get your unstructured information categorized, structured, and accessible regardless of the source it’s residing in.
Subscribe and view reports for search queries across different regions, top conversions, queries driving minimal search results, content usage, and performance.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.
Seeing is believing. You may want to know whether we walk the talk. Let us connect for a demo to experience SearchUnify. Our product engineers will give you a live demo, answer your queries, and show you how SearchUnify can help in your business growth. Your free trial is just a click away!