SearchUnify Knowbler wins Gold Globee®
Award for Excellence 2026Best AI-Powered Knowledge Management & Corporate Wiki
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
- From Our Customers
- From Industry Analysts
- From Award Panelists
Grazitti Interactive’s KM solution Knowbler has advanced AI capabilities and developer-friendly integrations. It captures and organizes knowledge and leverages cognitive search and genAI to enhance the delivery and consumption of personalized knowledge
Consider SearchUnify When you are looking for a unified platform that specializes in customer support and community management use cases, with the ability to support other use cases such as enterprise search, and solid low-code/no code development tools.
SearchUnify continues to provide an outstanding customer experience for its users with a comprehensive overview of the most popular software in the current Enterprise Search market, based on feedback from hundreds of real end users. Our meticulously analyzed and authenticated review data indicates that SearchUnify provides an outstanding customer experience for their users.”
The digital transformation era has accelerated the rate and volume of information being processed throughout the information lifecycle. Due to that continuous evolution, search plays a huge role in enabling accurate information being available at anytime from anywhere. Therefore, no matter how complicated your environment is, the effectiveness of your organization’s search capabilities increases the likelihood of being able to leverage information to make impactful decisions that benefit the organization’s interests.
SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while having easy-to-use tools to customize and tune the results.
The Asia-Pacific Stevie® Awards 2022 for Innovation in B2B Products & Services
"SearchUnify's ability to enable information discovery & elevate support outcomes leveraging AI was impressive. SearchUnify boosted customers' digital experience for self-service support and enabled agents to find answers faster. Features like "Escalation Predictor" were innovative.""Use of AI for improving search algorithms and ticket prioritization is augmenting the overall system - Great work !"
SearchUnify wins Bronze Stevie® Award in 2022 International Business Awards®
"Great innovation and interesting solution to age old problem.""The self-service mindset and cognitive platform differentiate SearchUnify from peers."
The Asia-Pacific Stevie® Awards 2023 for Excellence in Innovation in Business Product & Service Industries
"SearchUnify's enterprise agentic platform leverages AI and ML to transform information discovery, elevate customer support and self-service outcomes for leading global enterprises, addressing the issue of siloed infrastructures.""The platform addresses common struggles of enterprises such as siloed infrastructures, lack of real-time interaction, and incomplete customer views."
SearchUnify’s Knowbler Honored as a Bronze Stevie® Award Winner in 2023 American Business Awards®
"Knowbler seems a valuable tool for enterprises looking to optimize their knowledge management and accelerate their journey toward becoming knowledge-first.""A powerful knowledge creation tool: Targets the lack of enthusiasm among teams to document knowledge."
SearchUnify Honored with the 2023 Future of Agent Experience Award Presented by TMC
"I am honored to recognize SearchUnify with a 2023 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience.""In the opinion of our judges and editorial team, SearchUnify has proven to be among the best solutions across the diverse range of FoW offerings." - Richa Tehrani, CEO, TMC.
Watch Michelle Stumpf share how SearchUnify informed and elevated Celonis’ customer experience journey; bringing greater visibility to knowledge, improving self-service adoption, and enabling more consistent support outcomes.
“When we built our KCS program at Celonis, a core principle was ensuring engineers could see the real impact of the knowledge they create. Meaningful participation in KCS has the potential to benefit the entire ecosystem: our support teams, customers, partners, and the company as a whole; but that only works when knowledge is easily discoverable and actively used.
SearchUnify has been instrumental in enabling that vision. By unifying search across our knowledge base, documentation, training, and community content, the platform ensures that the knowledge our engineers contribute surfaces at the exact moment someone is looking for an answer. This visibility reinforces the value of knowledge sharing and keeps engineers engaged in the KCS process.
Beyond the technology, the SearchUnify team has been an exceptional partner: proactive, collaborative, and deeply invested in helping us succeed.”
“SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content.”
“Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs.”
“After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside the Salesforce console.”
“Within minutes of accessing Agent Helper, I used it to summarize an escalated case—it saved me five valuable minutes and made handling the situation so much easier. It’s an indispensable tool for efficiency! ”
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