SearchUnify Knowbler wins Gold Globee®
Award for Excellence 2026Best AI-Powered Knowledge Management & Corporate Wiki
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
- From Our Customers
- From Industry Analysts
- From Award Panelists
SearchUnify’s platform is powered by one of the most robust and flexible knowledge graphs in this evaluation... it offers a rich core connector for a variety of popular enterprise data sources and enriches them with a robust and customizable preparation pipeline. SearchUnify offers significant data collection and high-quality search analytics...
Companies that require search for both internal and external website use cases should consider SearchUnify. SearchUnify supports a wide array of domains, with strong experience in highly regulated industries. It should appeal to customers looking to improve resolution times and lower support costs. SearchUnify is well positioned to help companies navigate the risks and opportunities inherent with GenAI applications, while helping provide trustworthy outcomes.
“Full control and customizability” across the search experience”
“Excellent search capabilities with minimal maintenance”
“A federated search design” that brings all customer-facing content into one unified experience”
Read Press Release
"We have had an almost-seamless experience implementing SearchUnify into our operations and have been impressed by the customer service and speed at which the implementation team operate, respond and fix."
Read Press Release
"SearchUnify is well positioned to help companies navigate the risks and opportunities inherent with GenAI applications, while helping provide trustworthy outcomes."
Read Press Release
The Asia-Pacific Stevie® Awards 2022 for Innovation in B2B Products & Services
"SearchUnify's ability to enable information discovery & elevate support outcomes leveraging AI was impressive. SearchUnify boosted customers' digital experience for self-service support and enabled agents to find answers faster. Features like "Escalation Predictor" were innovative.""Use of AI for improving search algorithms and ticket prioritization is augmenting the overall system - Great work !"
SearchUnify wins Bronze Stevie® Award in 2022 International Business Awards®
"Great innovation and interesting solution to age old problem.""The self-service mindset and cognitive platform differentiate SearchUnify from peers."
The Asia-Pacific Stevie® Awards 2023 for Excellence in Innovation in Business Product & Service Industries
"SearchUnify's enterprise agentic platform leverages AI and ML to transform information discovery, elevate customer support and self-service outcomes for leading global enterprises, addressing the issue of siloed infrastructures.""The platform addresses common struggles of enterprises such as siloed infrastructures, lack of real-time interaction, and incomplete customer views."
SearchUnify’s Knowbler Honored as a Bronze Stevie® Award Winner in 2023 American Business Awards®
"Knowbler seems a valuable tool for enterprises looking to optimize their knowledge management and accelerate their journey toward becoming knowledge-first.""A powerful knowledge creation tool: Targets the lack of enthusiasm among teams to document knowledge."
SearchUnify Honored with the 2023 Future of Agent Experience Award Presented by TMC
"I am honored to recognize SearchUnify with a 2023 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience.""In the opinion of our judges and editorial team, SearchUnify has proven to be among the best solutions across the diverse range of FoW offerings." - Richa Tehrani, CEO, TMC.
Watch Michelle Stumpf share how SearchUnify informed and elevated Celonis’ customer experience journey; bringing greater visibility to knowledge, improving self-service adoption, and enabling more consistent support outcomes.
“We saw a significant leap in content views shortly after adopting SearchUnify and we continue to see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see that learners are finding the content through the search. SearchUnify has also enabled us to force an order to the search results for specific search queries or topics through intent and keyword boosting. We were also able to adjust the weight of our EBSCO Academy content, which is significantly less than our knowledge content, so that it isn’t pushed out of view entirely.”
““Federated search gave us the confidence to step on the gas with our knowledge base and online help center. With SearchUnify, we knew that our time spent in content creation wouldn’t be wasted because the content would be easy to find by our customers and all in one place. Because of this, we invested in content creation, growing our efforts by a massive 44%. As a result, we saw complaints about self-service and documentation drop by 24%!” ”
“To effectively scale our global support team and operations, it became increasingly important to focus on having best-in-class self service experience for our customers. SearchUnify helped us unify information from across multiple enterprise data repositories and offered a federated search experience for our customers and employees. Leveraging SearchUnify’s AI capabilities, we achieved an additional benefit of measurable case deflection enabling our support teams to increase overall CSAT.”
“In the first month of adoption of SearchUnify, we observed a 158% increase in searches over the previous month. 8 months later, and we are seeing a 74% increase in searches year-over-year (YOY) in Community. The impact of this improvement to search, is that while we still see a 14% increase in questions posted YOY, we’re now noticing a dip in questions posted of approx. 16% month-over-month. This indicates that since the launch of SearchUnify in April of 2024, our customers are now able to find the answer to their question, without having to post at all.”
“The solution is very flexible and gives you industry best practice data points that enables you to drive your environment with insight and data.”
Begin your AI Transformation
Discover More Resources
Experience SearchUnify Solutions
Have any questions?
Security & Privacy
