SearchUnify Knowbler wins Gold Globee®
Award for Excellence 2026Best AI-Powered Knowledge Management & Corporate Wiki
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
- From Our Customers
- From Industry Analysts
- From Award Panelists
SearchUnify’s platform is powered by one of the most robust and flexible knowledge graphs in this evaluation... it offers a rich core connector for a variety of popular enterprise data sources and enriches them with a robust and customizable preparation pipeline. SearchUnify offers significant data collection and high-quality search analytics...
Companies that require search for both internal and external website use cases should consider SearchUnify. SearchUnify supports a wide array of domains, with strong experience in highly regulated industries. It should appeal to customers looking to improve resolution times and lower support costs. SearchUnify is well positioned to help companies navigate the risks and opportunities inherent with GenAI applications, while helping provide trustworthy outcomes.
“Full control and customizability” across the search experience”
“Excellent search capabilities with minimal maintenance”
“A federated search design” that brings all customer-facing content into one unified experience”
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"We have had an almost-seamless experience implementing SearchUnify into our operations and have been impressed by the customer service and speed at which the implementation team operate, respond and fix."
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"SearchUnify is well positioned to help companies navigate the risks and opportunities inherent with GenAI applications, while helping provide trustworthy outcomes."
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SearchUnify Named in the KMWorld’s AI 100: The Companies that Matter Most in Knowledge Management
“Curating the list of the 100 companies that matters in KM is always a joy. Emerging technologies such as generative AI coupled with enhancements to the time-tested technologies of semantic search, NLP, cloud computing, natural language understanding, knowledge graphs, and chatbots have resulted in enormous strides in knowledge management and knowledge sharing. The companies being recognized are wonderful examples of leaders that are helping organizations unlock the power of knowledge in innovative and creative ways. They stand out in the KM field and we applaud their accomplishments.”
Accela and SearchUnify Win a Gold Stevie® at the 2024 Stevie Awards for Sales and Customer Service
"The results speak for themselves, with significant improvements in self-service resolution, case volume reduction, knowledge creation efforts, and customer effort scores. Particularly noteworthy is the proactive approach Accela has adopted, shifting from reacting to issues to proactively addressing them with advanced AI capabilities.""I admired how SearchUnify’s platform bridged the gap between multiple systems to provide a real-time, end-to-end view of the customer's self-help journey."
SearchUnifyGPT™ Honored as a Silver Stevie® Award Winner in the 2024 Stevie® Awards for Technology Excellence
"SearchUnifyGPT™ stands out as an innovative GenAI application designed to provide direct, relevant, and contextual answers, significantly enhancing the enterprise search and customer support landscape.""It plays a crucial role in accessing the most pertinent responses from a predefined set of data with methods such as keyword matching, semantic similarity, and advanced retrieval algorithms."
SearchUnify Wins Silver Stevie® Award in 2023 Stevie Awards for Sales & Customer Service
“Grazitti has created a remarkable product in the market which will bring their customers to the next path of growth.” “Great suite of capabilities including predictive analytics, conversational AI, smart search etc. aimed at complementing human customer support. Solutions clearly go above and beyond to focus on the subjective customer sentiments and use that information to provide support accordingly.”
SearchUnify’s Knowbler Wins 2024 Artificial Intelligence Excellence Award
"We are truly honored to recognize Knowbler with this prestigious award,” stated Maria Jimenez, Chief Nominations Officer for the Business Intelligence Group. “The unwavering commitment of their team to excellence and their innovative AI applications have catapulted them to this remarkable achievement. Congratulations to the entire organization!"
Watch Michelle Stumpf share how SearchUnify informed and elevated Celonis’ customer experience journey; bringing greater visibility to knowledge, improving self-service adoption, and enabling more consistent support outcomes.
“When we built our KCS program at Celonis, a core principle was ensuring engineers could see the real impact of the knowledge they create. Meaningful participation in KCS has the potential to benefit the entire ecosystem: our support teams, customers, partners, and the company as a whole; but that only works when knowledge is easily discoverable and actively used.
SearchUnify has been instrumental in enabling that vision. By unifying search across our knowledge base, documentation, training, and community content, the platform ensures that the knowledge our engineers contribute surfaces at the exact moment someone is looking for an answer. This visibility reinforces the value of knowledge sharing and keeps engineers engaged in the KCS process.
Beyond the technology, the SearchUnify team has been an exceptional partner: proactive, collaborative, and deeply invested in helping us succeed.”
“SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content.”
“Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs.”
“After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside the Salesforce console.”
“Within minutes of accessing Agent Helper, I used it to summarize an escalated case—it saved me five valuable minutes and made handling the situation so much easier. It’s an indispensable tool for efficiency! ”
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