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Enrich Salesforce Service Cloud with SearchUnify

Enrich Salesforce Service Cloud with SearchUnify

January 25, 2018

Simplify your support agents' life with SearchUnify, a cognitive search solution that equips your repts with the information they need to resolve customer queries in real time and reduces case resolution time.

Replace Google Search Appliance With An AI-Driven Search Solution

Replace Google Search Appliance With An AI-Driven Search Solution

December 20, 2017

Finding a replacement solution does not have to be too complicated. Follow a systematic approach that makes sure you are able to retain the good in GSA, overcome shortcomings of GSA, and upgrade to a future-ready technology.

6 Key Deliberations for Replacing Google Search Appliance

6 Key Deliberations for Replacing Google Search Appliance

November 28, 2017

This blog post lists 6 key parameters that will help you evaluate your potential GSA replacement and find a future-ready solution that meets your growing needs.

How Artificial Intelligence Will Transform Enterprise Search to Cognitive Search

How Artificial Intelligence Will Transform Enterprise Search to Cognitive Search

November 24, 2017

This blogpost tells how artificial intelligence is helping enterprise search deliver relevant, user-friendly search results, turning it into cognitive search

Significance of a Search Box on Your Customer Community

Significance of a Search Box on Your Customer Community

September 14, 2017

Read our blogpost to learn how the design and placement of a search box can influence the search experience of your community users/ site visitors.

The Role of Enterprise Search in B2B Online Communities

The Role of Enterprise Search in B2B Online Communities

August 1, 2017

Want to improve the search experience of your community users by empowering them to self-serve? Try SearchUnify. Read more…

Leveraging Cross-Channel Search to Empower Self-Service

Leveraging Cross-Channel Search to Empower Self-Service

July 7, 2017

Learn how cross-channel search helps businesses reduce support costs, increase case deflection, and improve users’ self-service experience. Read the blogpost

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