Blog

6 Steps to Augment Agent Productivity in Salesforce Service Cloud

6 Steps to Augment Agent Productivity in Salesforce Service Cloud

April 3, 2019

Support Agents make a major contribution to your success. Hence, it’s vital that you take steps to increase their efficiency. Here are 6 steps to augment Agent Productivity in Salesforce Service Cloud.

5 Ways to Increase Case Deflection on Your Salesforce Community

5 Ways to Increase Case Deflection on Your Salesforce Community

March 28, 2019

Case deflection is one of the most important ways to achieve self-service success. Read this blog post to learn how you can convert your Salesforce community into a case deflection engine.

3 Ways to Begin Your Support Transformation at the ASP Conference on Advanced AI Tools

3 Ways to Begin Your Support Transformation at the ASP Conference on Advanced AI Tools

March 14, 2019

At the ASP Conference on Advanced AI Tools for Support, remember to network proactively, attend sessions about chatbots and improve your support strategy.

Averting Bot Rot: 6 Easy Tips to Keep Your Chatbot Healthy

Averting Bot Rot: 6 Easy Tips to Keep Your Chatbot Healthy

February 8, 2019

A chatbot is capable of turning the tides provided it is maintained well. But how to go about it? We got that covered.

Demystify KCS With Our Comprehensible E-Book

Demystify KCS With Our Comprehensible E-Book

February 1, 2019

If you are working towards reducing support costs and increasing CSAT, while making your support agent's lives easier, this ebook is for you. Demystify KCS now!

8 Key Considerations While Adopting a Chatbot for Your Enterprise

8 Key Considerations While Adopting a Chatbot for Your Enterprise

January 28, 2019

Are you planning to adopt a chatbot? Narrowing down on the right choice might require some time. We’ve developed a matrix to help ease you with the same.

How Chatbots Are Sweetening the Pot for Customer Service

How Chatbots Are Sweetening the Pot for Customer Service

January 9, 2019

What are chatbots? How do they work? Why are businesses going gaga over them? Read this blog for all the answers.

5 Ways Intelligent Search Streamlines & Optimizes User Experience

5 Ways Intelligent Search Streamlines & Optimizes User Experience

December 14, 2018

It’s for a given that better user experience leads to higher satisfaction, right? Here we share 5 ways to optimize UX and drive your bottom line.

Breaking Down ‘Mamba’ Release: What the Changes Mean for You

Breaking Down ‘Mamba’ Release: What the Changes Mean for You

November 27, 2018

A deep-dive into SearchUnify's 3rd and largest release, Mamba. SearchUnify now supports platforms like Dynamics 365, Drupal and Wordpress along with 35+ out-of-the-box connectors and a universal content source API.

Introducing Sarah – A SmartBot Straight from the Future

Introducing Sarah – A SmartBot Straight from the Future

October 16, 2018

We are proud to announce the imminent arrival of Sarah, our AI-driven chatbot set to revolutionize the customer interaction. Read on to know how!

This Dreamforce, Kick-Start Your Expedition to the Realm of Relevance

This Dreamforce, Kick-Start Your Expedition to the Realm of Relevance

September 18, 2018

Relevance is the driving force which can acquire, retain, and win customers over. Would you like to initiate your firm’s relevance transformation? Yes? Here’s how!

How to Zero-in On the Right Enterprise Search Solution

How to Zero-in On the Right Enterprise Search Solution

September 11, 2018

Enterprise search engines are all the rage these days. But in an industry with many similar solutions, how do you choose the right one?

Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience