Support Agents make a major contribution to your success. Hence, it’s vital that you take steps to increase their efficiency. Here are 6 steps to augment Agent Productivity in Salesforce Service Cloud.
Case deflection is one of the most important ways to achieve self-service success. Read this blog post to learn how you can convert your Salesforce community into a case deflection engine.
At the ASP Conference on Advanced AI Tools for Support, remember to network proactively, attend sessions about chatbots and improve your support strategy.
A chatbot is capable of turning the tides provided it is maintained well. But how to go about it? We got that covered.
Are you planning to adopt a chatbot? Narrowing down on the right choice might require some time. We’ve developed a matrix to help ease you with the same.
It’s for a given that better user experience leads to higher satisfaction, right? Here we share 5 ways to optimize UX and drive your bottom line.
A deep-dive into SearchUnify's 3rd and largest release, Mamba. SearchUnify now supports platforms like Dynamics 365, Drupal and Wordpress along with 35+ out-of-the-box connectors and a universal content source API.
We are proud to announce the imminent arrival of Sarah, our AI-driven chatbot set to revolutionize the customer interaction. Read on to know how!
Relevance is the driving force which can acquire, retain, and win customers over. Would you like to initiate your firm’s relevance transformation? Yes? Here’s how!
Enterprise search engines are all the rage these days. But in an industry with many similar solutions, how do you choose the right one?