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5 Ways to Measure the Success of Chatbots for Support

5 Ways to Measure the Success of Chatbots for Support

February 10, 2021

How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.

How Real-time Analysis of Customer Intent Helps Deliver Better CX

How Real-time Analysis of Customer Intent Helps Deliver Better CX

February 4, 2021

AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

February 2, 2021

The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

January 29, 2021

This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.

Zendesk + SearchUnify: A Potent Duo For Elevated Support Outcomes

Zendesk + SearchUnify: A Potent Duo For Elevated Support Outcomes

January 28, 2021

Read on to know how SearchUnify integrates data from across multiple platforms within the Zendesk console to give you a unified view of enterprise knowledge.

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

January 21, 2021

Read to know how Chatbots can enhance or diminish customer satisfaction. Also find ways to implement self service to elevate your user experience.

Content Findability: The Key to Improved EX & CSAT

Content Findability: The Key to Improved EX & CSAT

January 19, 2021

Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.

Evolving Your Online Community Beyond A Support Forum

Evolving Your Online Community Beyond A Support Forum

January 15, 2021

Building an online community platform is non-negotiable nowadays. But, a successful brand community is the one that goes beyond case deflection. Read on to know how.

3 Ways Your Support Outcomes Benefit From KCS

3 Ways Your Support Outcomes Benefit From KCS

January 12, 2021

Triple the benefits from KCS in terms of customer TTV, agent experience & onboarding. Read this crisp blog post to find out how.

Agile Knowledge Management: Why & How to Inculcate It

Agile Knowledge Management: Why & How to Inculcate It

January 7, 2021

Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.

9 Factors That Can Improve the Health of Your Content

9 Factors That Can Improve the Health of Your Content

January 5, 2021

The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.

How to Turn Your Customer Service Team Into a Profit Center

How to Turn Your Customer Service Team Into a Profit Center

December 29, 2020

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

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