Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!
Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.
The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.
Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.
Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.
Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.
Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s unified cognitive platform. Tap into AI & ML to redefine information discovery.
Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.
The emergence of conversational AI has transformed the way customers interact with brands. This blog reveals 6 chatbot trends that’ll redefine your customer service in 2022.
Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.
5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.
Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.
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