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5 Common Myths About Self-Service

5 Common Myths About Self-Service

August 23, 2019

Not a battle or a cakewalk - Self-service is quite tricky to master. But here are 5 self-service myths being shattered, to help you prepare a better strategy.

How Faceted Search Can Help Users Cut Through the Information Clutter

How Faceted Search Can Help Users Cut Through the Information Clutter

August 7, 2019

Thinking of providing a more guided experience to users on your support portal? Try an advanced faceted search. It’s customizable & enhances UX by presenting relevant results.

3 Reasons to Attend Our Webinar on Optimizing Self-Service & Support with Cognitive Search

3 Reasons to Attend Our Webinar on Optimizing Self-Service & Support with Cognitive Search

July 31, 2019

We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.

How Machine Learning Makes Enterprise Search Smarter

How Machine Learning Makes Enterprise Search Smarter

July 29, 2019

The future of enterprise search lies in machine learning & it is already here. Here are 3 quick ways this amalgamation aids enterprises.

3 Challenges Your Customers Are Facing on Your Self-Help Portal & How to Overcome Them

3 Challenges Your Customers Are Facing on Your Self-Help Portal & How to Overcome Them

July 5, 2019

Turn your self-service community into your biggest asset by recognizing these 3 hidden challenges and solving them with AI-fueled cognitive search.

3 AI Add-Ons to Enhance Your Enterprise Search

3 AI Add-Ons to Enhance Your Enterprise Search

June 21, 2019

Businesses have started seeing search as a powerful tool and are heavily investing in enterprise search to stay ahead of the curve. Here are the top 3 picks from what AI has to offer that you can add to enhance your search.

Young & Proud: SearchUnify Is the Youngest Vendor to Be Evaluated in The Forrester Wave™: Cognitive Search, Q2 2019

Young & Proud: SearchUnify Is the Youngest Vendor to Be Evaluated in The Forrester Wave™: Cognitive Search, Q2 2019

May 29, 2019

Forrester released The Forrester Wave: Cognitive Search, Q2 2019. Among 12 solutions, Grazitii Interactive’s SearchUnify stands out as the youngest vendor to break into the sphere. Read on to know more

Summing Up Our Session with Idaptive at TSW, San Diego

Summing Up Our Session with Idaptive at TSW, San Diego

May 23, 2019

SVP, Customer Success, Idaptive and Director, Customer Success, Grazitti Interactive talked at TSW San Diego about how Idaptive leveraged AI and ML to revolutionize support. Read this blog post to know the gist of the presentation

6 Best Practices for Successful Customer Onboarding for SaaS Companies

6 Best Practices for Successful Customer Onboarding for SaaS Companies

May 16, 2019

For SaaS companies, smooth onboarding is a must for client retention. Here are 6 best practices for successful customer onboarding and retention.

6 Ways to Leverage Intranets for Better Employee Onboarding

6 Ways to Leverage Intranets for Better Employee Onboarding

May 7, 2019

Good onboarding makes sure your new hires stick around instead of jumping ship. Your intranet can help. Here are 6 easy ways for the same.

Leverage AI across the Customer Journey – from Onboarding to Retention

Leverage AI across the Customer Journey – from Onboarding to Retention

April 26, 2019

Focus on delivering great customer experiences at each step of the customer journey after sales – from onboarding to retention. Here’s how we can leverage Artificial Intelligence at each stage to drive customer success, growth, and loyalty.

What the ASP Conference Taught Us About the Changing Support Landscape

What the ASP Conference Taught Us About the Changing Support Landscape

April 17, 2019

The ASP Conference, San Diego, was an amazingly insightful event which pressed upon using AI and other techniques to transform support. Read this blog post to learn more about the key takeaways.

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