Thinking of providing a more guided experience to users on your support portal? Try an advanced faceted search. It’s customizable & enhances UX by presenting relevant results.
We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.
The future of enterprise search lies in machine learning & it is already here. Here are 3 quick ways this amalgamation aids enterprises.
Turn your self-service community into your biggest asset by recognizing these 3 hidden challenges and solving them with AI-fueled cognitive search.
Forrester released The Forrester Wave: Cognitive Search, Q2 2019. Among 12 solutions, Grazitii Interactive’s SearchUnify stands out as the youngest vendor to break into the sphere. Read on to know more
SVP, Customer Success, Idaptive and Director, Customer Success, Grazitti Interactive talked at TSW San Diego about how Idaptive leveraged AI and ML to revolutionize support. Read this blog post to know the gist of the presentation
For SaaS companies, smooth onboarding is a must for client retention. Here are 6 best practices for successful customer onboarding and retention.
Good onboarding makes sure your new hires stick around instead of jumping ship. Your intranet can help. Here are 6 easy ways for the same.
Focus on delivering great customer experiences at each step of the customer journey after sales – from onboarding to retention. Here’s how we can leverage Artificial Intelligence at each stage to drive customer success, growth, and loyalty.
The ASP Conference, San Diego, was an amazingly insightful event which pressed upon using AI and other techniques to transform support. Read this blog post to learn more about the key takeaways.