Intelligent chatbots or virtual assistants are built on the underlying technology of natural language processing and machine learning. AI-driven bots improve themselves by self-learning as and when more data is fed to them while elevating customer interactions. This blog discusses in detail what NLQA is and the key role NLQA plays in improving the effectiveness of chatbot answering systems. Read more
The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges.
Explore the search relevance metrics that will help to measure the effectiveness and usefulness of the search results and ensure a seamless user experience.
Do you often face support escalations when your chatbot fails to provide suitable solutions to your customers? Read more to see how GenAI solves this problem.
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