Yamini Arora

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

April 14, 2021

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

March 31, 2021

Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language

5 Ways Cognitive Technology Helps Stamp Out Zero Result Pages

March 25, 2021

‘No Result’ pages act as dead-ends for users. Optimize your site-search to increase engagements with these 5 powerful strategies & eliminate zero-result pages.

Demystify User Intent & Context with Natural Language Processing

March 23, 2021

Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.

How KCS & Self-Service Work Hand-in-Hand to Drive AX & CX

March 12, 2021

Learn how to adopt KCS and elevate CX. Also, improve agent productivity with self-service by capturing the collective knowledge of your organization.

Beyond Round-Robin Order: How Intelligent Case Assignment Drives CX & Agent Productivity

March 2, 2021

Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

February 25, 2021

Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

February 19, 2021

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

How Cognitive Technology Helps Effectively Onboard Support Agents

February 17, 2021

Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.

5 Ways to Measure the Success of Chatbots for Support

February 10, 2021

How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.