Engineering Agentic Customer Support
Delivering High-Stakes Enterprise Excellence
March 13-14, 2026
ITC Grand Chola, Chennai, India
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
Revolutionizing Customer Support: The ROI of Agentic AI Solutions
Learn how autonomous AI agents cut costs, boost efficiency, and maximize ROI in support operations.
The Risks of Blind Trust in AI Chatbots: a Google AI Chatbot’s Dark Response
Learn why automation bias leads users to over-trust chatbots and how guardrails and oversight prevent harm.
How ML & LLMs Shape Agentic AI: A Deep Dive
Explore the impact of ML and LLMs on autonomous AI agents: design, capabilities, and future potential.
Boost Support Efficiency with GPT & Agentic AI
Discover how combining GPT with autonomous AI agents enhances response speed, accuracy, and agent productivity.
From Text Boxes to the Rise of Conversational AI
Explore evolution of search user interface design beyond the text boxes and how they enhanced user experience.
Mastering Knowledge Discovery: The Key to Transforming Customer Support in 2025
Discover how mastering knowledge discovery can revolutionize customer support in 2025, driving efficiency, satisfaction,…
From GenAI to Agentic AI: How Enterprise Search Landscape Is Evolving
Explore how enterprise search is advancing—from GenAI-powered answers to autonomous Agentic AI agents.
Smart Snippets vs Generative Answering: A Quick Guide
Explore when to use smart snippets and when to rely on generative answers—for best search results.
How Agentic AI Will Define Business Strategy in 2025
Explore how autonomous AI agents will drive innovation, strategy, and competitive edge next year.
AI’s Next Frontier: GenAI or Agentic AI?
Explore the differences, strengths, and strategic use cases of GenAI and Agentic AI in enterprises.
The Rise of Agentic AI: Why It’s on Every Tech Leader’s Radar?
Explore how autonomous AI agents drive workflow efficiency, decision-making, and strategic impact.
Unlock Digital Self‑Service Success: 5 Key Questions
Explore five strategic questions that optimize search, content, UX, AI, and adoption in self-service.
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