Author: Karanveer Singh

Enterprise Search and Analytics / Articles posted by Karanveer Singh

Introducing Sarah – A SmartBot Straight from the Future

In conjunction with the onset of TSW Las Vegas 2018, we are proud to announce the imminent arrival of Sarah for an array of supported enterprise platforms. Sarah is an AI-powered chatbot designed for easy and quick interactions. She will be rolled out with our next release scheduled in November. But you did not hear that from me. Shush! Umm, but why Chatbot? In our discussion with several leaders from Fortune 500 companies as well as small and medium-sized enterprises, we found that...

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This Dreamforce, Kick-Start Your Expedition to the Realm of Relevance

Digital transformation is the current talk of the support industry. And why wouldn’t it be? From reducing support costs, to improving agent efficiency, to enhancing user experience, it offers a myriad of benefits that ensure that relevance prevails.The more personalized and contextual the experience you offer across various verticals of your business, particularly support, the more prominent will be the impact on the value you deliver to customers as well as support functions.Do you know what separates the alpha players...

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How to Zero-in On the Right Enterprise Search Solution

Enterprise Search Solution

Let’s face it, we are living in an era where almost all information is barely an internet search away. Search engines like Google have made people accustomed to seeing relevant results almost instantly. This becomes an issue for organizations in terms of meeting customers’, employees’, and partners’ expectations around the search that the company provides.Users opine that an INCREDIBLE search engine is a must-have tool and wonder why every company doesn’t have one. As a result, organizations have started looking...

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How Technical Communication is Evolving with the Digitalization of Industries

In the good ol’ days, all technical writers had to do was collaborate with SMEs (Subject Matter Experts), format paragraph headings, and convert technical jargon into comprehensible language for the layman.Had you asked them about accessibility or user experience of their content, they might have laughed at you. They would have considered themselves lucky even if a handful of people actually went through any of the documents they ever created.But that is ancient history! Now, everything they write or edit...

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Why Enterprises are Jumping on The Cognitive Bandwagon

Recently, a lot of enterprises have started looking for more capable search engines to enhance their search capabilities. At the same time, AI-powered enterprise search, also known as cognitive search, is making a lot of ripples.A large part of this sudden surge can be credited to the core technologies it hides under the hood. It actively uses artificial intelligence (AI), machine learning, and natural language processing (NLP) to deliver stellar search experience.But what are the reasons that lead enterprises to...

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Real-Time Search Analytics: Your Ingredient to a Winning Business

Let’s face it, every SMB and enterprise is now facing tough competition. New innovations are constantly rolling in and seem ready to take over the world. To continue making strides towards growth, you need to make smart business decisions. But how?Well, the answer lies in data. Analytics uses endless streams of data to help you make more informed decisions. However, there is a downside. Using or understanding analytics takes an awful lot of time and still not everyone gets it.Most...

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3 Days Filled with Idea Sharing & Networking – TSW’18, San Diego

Technology Services World (TSW) 2018 San Diego is barely a week away and we cannot wait to meet and plan your support-led expansion!TSW is an annual conference hosted by the Technology Services Industry Association (TSIA) which brings together the brightest minds from the sales and support industries. This makes it one of the best places to network, discuss ideas, and stay up-to-date with the current trends in technology services space. By attending the event you get to:Learn about latest...

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AI & Search Analytics: The Yin and Yang of High-Performing Content Pieces

“Tracking marketing is a cultural thing. Either tracking matters or it doesn’t. You’re in one camp or the other. Either you’re analytical and data-driven, or you go by what you think works. People who go by gut are wrong.” ~ Stuart McDonald, CMO - Freshbooks Tracking content’s performance is of utmost importance. Otherwise, you stand at the risk of creating content that does not perform well because it fails to meet user’s needs.By amalgamating the extraordinary power of search analytics with the...

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Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

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SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

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