Karanveer Singh Dang

Intelligent Swarming: A New Order of Collaboration & Value Delivery

June 9, 2020

The current support model has developed a lot of cracks & crevices over time. Intelligent SwarmingSM not only primes them but also adds a slew of pros.

How Cognitive Search Helps Marketers Craft Compelling Campaigns

June 4, 2020

From strategizing to juggling between scheduled and ad hoc tasks in their to-do-list, marketers have a lot on their plate. Here’s how cognitive search helps.

The CTO’s POV: Enrich Customer & Employee Experiences with AI

May 14, 2020

CX & EX are coming of age. So we decided to sit down with Vishal to learn how emerging technologies like AI can help with these attributes.

TSIA Reports the Second Wave of Chatbots: What’s New, Best Practices, and Key Considerations

May 1, 2020

Recently, TSIA published a report on how chatbots are making a comeback, and this time, they’re fully prepared with AI by their side.

Colubridae ‘20: Elevating Search Experience with More Insights & Autonomy

April 30, 2020

Smarter chatbot, richer insights, Community Helper, and more. Here’s a quick rundown of what Colubridae ‘20 has in store for you.

Key Takeaways from TSIA’s Report on Ameliorating KM Initiatives with Analytics

April 7, 2020

A new TSIA report outlines and recommends the usage of analytics to ameliorate your KM strategy. This blog post provides a quick summary of the same.

SearchUnify Helps Businesses Accelerate Digital Transformation for Self-Service & Support with Mamba ‘20

October 31, 2019

Our latest release, Mamba ‘20, is here. It introduces a host of changes like the new search client templates, smarter chatbot, buffed-up analytics engine, and a lot more. Read on to learn more.

7 Powerful Strategies to Reduce Your Agent Turnover Rate

September 23, 2019

Agent attribution impacts the bottomline and can derail years of service initiatives if left unattended. These 7 strategies will help you hit the nail right on the head.

4 Ways AI Can Transform Your Customer Service

September 6, 2019

AI is pumping in innovation & transforming the way customers are served. Here are four ways you can use AI to better support & delight your customers.

Top 5 Search Pet Peeves on Your Salesforce Community

August 30, 2019

The user search experience on your Salesforce community has a scope for a lot of improvement. You can drive a better self-service experience if you fix some common issues.

6 Agent Productivity Hacks You Cannot Afford to Miss

August 29, 2019

Quality of customer service retains or loses customers. Here are a few ways to help your agents be more productive and better serve the customers.

3 Reasons to Attend Our Webinar on Optimizing Self-Service & Support with Cognitive Search

July 31, 2019

We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.