Content Writer
Alish is a tech newb, an AI enthusiast, and a passionate writer. She primarily writes about AI products. She has combined a bachelor’s degree in engineering with her love for writing into a fascinating career at SearchUnify. When not reading or writing, she can be found chatting with bots.
If you don’t measure, you don't improve. Here are 7 powerful metrics to help you improve customer service by delivering a better CX.
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Self-service is a colossal success only if done right. Measure & fill the gaps in your strategy with these metrics to provide an enthralling customer experience.
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Not a battle or a cakewalk - Self-service is quite tricky to master. But here are 5 self-service myths being shattered, to help you prepare a better strategy.
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Thinking of providing a more guided experience to users on your support portal? Try an advanced faceted search. It’s customizable & enhances UX by presenting relevant results.
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The future of enterprise search lies in machine learning & it is already here. Here are 3 quick ways this amalgamation aids enterprises.
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Turn your self-service community into your biggest asset by recognizing these 3 hidden challenges and solving them with AI-fueled cognitive search.
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Businesses have started seeing search as a powerful tool and are heavily investing in enterprise search to stay ahead of the curve. Here are the top 3 picks from what AI has to offer that you can add to enhance your search.
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For SaaS companies, smooth onboarding is a must for client retention. Here are 6 best practices for successful customer onboarding and retention.
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Focus on delivering great customer experiences at each step of the customer journey after sales – from onboarding to retention. Here’s how we can leverage Artificial Intelligence at each stage to drive customer success, growth, and loyalty.
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The ASP Conference, San Diego, was an amazingly insightful event which pressed upon using AI and other techniques to transform support. Read this blog post to learn more about the key takeaways.
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Support Agents make a major contribution to your success. Hence, it’s vital that you take steps to increase their efficiency. Here are 6 steps to augment Agent Productivity in Salesforce Service Cloud.
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Case deflection is one of the most important ways to achieve self-service success. Read this blog post to learn how you can convert your Salesforce community into a case deflection engine.
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