Augment your workforce with AI-powered applications that boosts collaboration, automate mundane tasks and heighten efficiency
SearchUnify’s Agent helper leverages advanced case clustering modules to classify each case in your support database. When the agents get a new case, they can see the relevant similar cases which have been created in the past, the top expert agents, and top articles which were used in the past to resolve those cases along with a customer’s journey before creating a case. This enables your support teams to work more efficiently, seamlessly onboard new agents and resolve cases faster.
Everyone knows chatbots and what they bring to the table. But SearchUnify’s search-assisted bot takes it up several notches by fine-tuning conversations for individual users and keeping the steps to a bare minimum. The chatbot is built on the same intelligence as your cognitive search engine, thus eliminating the need to train the bot for every intent. The smartbot does not just rely on ‘keywords’ but also past conversations to identify and provide more contextual responses.
Community managers and their teams have to constantly monitor community discussions and fuel them by engaging and responding to them. Having to manually do that with a limited pool of resources makes the job way less exciting than it should be. With SearchUnify’s Community Helper, you can provide meaningful responses to community discussions 24*7. It uses sentiment adaptive templates and your content repositories to frame auto responses. Community helper can also constantly monitor your community for duplicate threads and respond to all of them at once.
SearchUnify’s KCS enabler enables your support teams to contribute to the organization’s KB on the fly.
The ML algorithms analyse the case data and auto-populates several fields like title, subject, description, and resolution on a predefined template for a knowledge base article. Afterwards, all the agent has to do is hit publish!
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.