Webinar Featuring VP & Principal Analyst Mike Gualtieri to Take Place on August 8.
San Ramon, CA | July 4, 2019 – SearchUnify, a leading cognitive search platform, has announced a webinar featuring Forrester’s VP & Principal Analyst Mike Gualtieri and moderated by Alok Ramsisaria, CEO at SearchUnify, to take place on August 8, 2019.
In this webinar, Mike & Alok will discuss how global enterprises have a hard time delivering the support experience that their customers demand. With AI tide getting stronger, businesses seek to leverage it for better support outcomes. This is where cognitive search steps in.
The webinar sheds light on:
- Evolution of customer service in tandem with growing expectations
- Reimagining the service experience with AI and ML
- How cognitive search harnesses the power of AI for better support outcomes
Sounds like something you want to know more about? Register for the free webinar today!
The Need for Cognitive Engines
Customer support and self-service have turned into resilient pillars of organizational success. In light of rising expectations and customer service becoming the biggest incubator of trust, businesses are looking for ways to improve the way they serve their customers.
Customers today are spoilt by internet search engines like Google and expect a similar service experience from you. They seek personalized & relevant results with unrestricted access. Lack of such attributes is one of the leading reasons why self-service portals fail.
Service reps are on the same boat as well. They often struggle because the information they seek is distributed across disparate sources and can be daunting to reach. Fortunately, AI’s building blocks like machine learning and natural language processing (NLP) can help.
Imagine the support ecosystem integrated with such core technologies that provide agents with virtual assistants of their own, search results optimized for every user, and whatnot. The possibilities are endless. The real challenge lies in incorporating AI in their system.
Fortunately, search & AI are a match made in heaven. Search is the perfect medium to harness the power of AI and turn it into something malleable and actionable. To know more, save your spot in the webinar:
Title: Cognitive Search for Smarter Self-Service & Support – The Fastest and Easiest Way to Get Value from AI
When: Thursday, August 8, at 10:00 AM PST
- Mike Gualtieri, VP & Principal Analyst at Forrester
- Alok Ramsisaria, CEO of SearchUnify
To register for the webinar click here.
SearchUnify, powered by Grazitti Interactive, is a cognitive search platform for enterprises that revolutionizes discovery of relevant information with insights, connectivity and AI-based apps. It has the ability to index disparate content repositories and provide advanced insights into user search behavior, content usability and content gaps – all while self-learning to personalize and keep responses within context. To see it live in action, request a free demo.